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From Dave Rosenbloom
on 12-Jan-2012 |
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Our single engine piston (Malibu) received perfect service literally from the moment we cleared the taxiway. The lineman directed us past G5s and Citation Xs, right up to the front of the line, and then had a baggage cart at our plane door before we could open it. Whatever we needed, Signature made sure we had it. This is the busiest Signature there is, and they still make you feel like you are the most important Signature customer in the world.
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From Carl D Campbell
on 14-Jul-2011 |
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We were in Washington DC for several days and decided to use IAD during our stay. The Signature staff and IAD controllers were very helpful and accommodating even though we were in a Baron as compared to all the big iron parked on the apron. We will definitely plan to use them on our next trip to DC.
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From Scott Crenshaw
on 18-Jun-2011 |
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I arrived in my Archer for an overnight, at the same time as the Masters and a major business conference. Wall to wall G5s and Falcons. Signature somehow managed to find space for me. Great service and hospitality - I'll be back!
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From Bruce Dunbar
on 01-Jun-2011 |
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Flew in on Memorial Day - first time to Dulles. Everything was just as promised. Very pleasant staff and beautiful facility. Courtesy car was late model with GPS included! Great experience!
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From Alan Kozarsky
on 10-Apr-2011 |
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Excellent experience with Signature at KIAD. Although my 35-year-old turboprop is not the typical aircraft at their location, we received the same royal treatment they are accustomed to giving to their usual elite clients. Location at the departure end of 19L and clearances from ATC made arrival and departure very efficient. Thanks to Robert Grant and staff... Well done!
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From Steve Masters
on 29-Aug-2010 |
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Needed to take a commercial flight from IAD while on the east coast and decided to use IAD vs. One of the local GA airports and have to deal with getting to/from IAD. Signature was great. Met me in my Columbia 400 and treated me like I was in a Citation X. They handled everything perfectly and prices were surprisingly affordable given IAD and all the BizJet traffic they handle. Actually easier than using Gaithersburg as IAD provides all the ADIZ service. Thanks Signature - I will be back
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From Jerry Sica
on 16-Aug-2010 |
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Flew into Signature in a 172 & was treated like I came in a G4. They really know how to roll out the red carpet. They had me taxi right up front unloaded my passengers & baggage & had a taxi waiting for me by the time I signed it! Excellent service guys & it was greatly appreciated! I picked up 27 gallons & all handling, ramp & landing fees were waived. Stayed 2 nights. There is also a .50 a gallon discount on weekends. The controllers were also great & helpful & know how to work with GA aircraft in a busy airport, again thank you! All in all great airport from controllers on to line guys.
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From Lenny Jay
on 03-Aug-2010 |
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From Potomac Approach to Dulles Ground, the controllers couldn't have been greater. They even set us up to arrive on the runway closest to our destination. When arriving at Signature in our 6-place single, we were greeted immediately [even before shutdown] by a helpful hand that took our bags and escorted us to the entrance. Upon entering, we were presented with cold bottles of water [yes, another hot and humid day] by another extremely friendly Signature member. All in all, Signature treated us like VIP's. We arrived early afternoon on a Friday and departed the following Sunday late morning. Not a single delay in or out of Dulles! Definitely plan on returning! Thanks to all!
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From Sean Dougherty
on 08-Jul-2010 |
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When I told people I was flying to Dulles they thought I was nuts, but really... It's no big deal. Signature and ATC were great and it was really convenient for an early evening landing when the other local airports were closed. We departed in the early morning rush with only 10 minutes of delay. Don't let the size prevent this airport from being in your logbook.
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From Leon Hinkle
on 19-Jun-2010 |
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Stopped by today in my Piper Seneca and could not have been treated better. The weather was hot so they met me at my airplane with an air-conditioned courtesy van and waited for me while I unloaded. Drove me to the FBO and gave me free cold bottled water. They then drove me to the Udvar-Hazy Museum and came and got me when I was finished (at their suggestion). When I got ready to leave, they gave me all the discounts they could. A really great job by a team who went the extra mile to make my experience enjoyable.
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From Chris Hand
on 19-Jun-2010 |
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Hello all. I must pass on a recent experience with not only Signature IAD but with a visit to Udvar Hazy (National Air and Space Museum) at Dulles. Flew in IFR from CT in our Cessna 180 and was a breeze. Straight in on 19C. 5 minute taxi and then entered Signature ramp to be treated like kings. We got a rental car but there are many shuttles available from terminal and airport Marriott. Great day at museum to say the least. Picked up our IFR and blasted out for home. Couldn’t be easier. Anybody who may be intimidated by the DC SFAR thing should just go IFR if able and it is easy as pie. Happy flying!
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From Rob Mass
on 02-Apr-2010 |
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I wasn't "surprised", but caught off guard, by the 21% airport concession tax that IAD charges on fuel and parking.
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From Tim Lerner-Lam
on 09-Mar-2010 |
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Very professional and customer-oriented. Upon arrival at Signature late on a Sunday night we were told that the handling fee would be waived with purchase of fuel. I was never told how much. The next day, I filled my PA-30 with 20 gallons (as much as would go into it) and was told by the desk staff that the minimum to waive the handling fee is 30 gallons. Great. Annie behind the desk went out of her way to speak to her supervisor about waiving the fee anyway since I couldn't take any more fuel and there was a misunderstanding somewhere. In the end the handling fee was graciously waived and aside from the mandatory landing/parking fee for a PA-30 at IAD, overall it was a painless experience. Wonderful job by everyone staffed March 8 and 9.
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From Steve Lundgren
on 06-Dec-2009 |
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Arrived at noontime on Dec 4. Normally Signature's are organized. This time service was very lacking. After calling in range 20 minutes out and advised quick turn on fueling, needing a bag cart and catering. Only to arrive and not fuel truck, no bag cart. This was the last day, last stop of a 4 day trip and to drop off 5 passengers and pick up the president of the company. Not a good visit. Manager did try to put wheels back on his operation. We still took a short delay due to disorganization. Was like our call in fell on deaf ears. Recommend Landmark-IAD.
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From Gordon Coburn
on 27-Sep-2009 |
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A wonderful surprise for a Class B FBO. We arrived in a single engine prop -- line immediately directed us to parking and helped with the pushback! FBO is brand new (at least appeared to be). Counter offered use of crew car, without my having to ask, to visit Air & Space Museum. We would happily return anytime. FYI it can be a VERY long taxi to the FBO depending on runway -- but ground was very helpful. Handling fee was waived with fuel purchase (a small landing and parking fee to airport cannot be waived)
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From Kevin Smith
on 30-Aug-2009 |
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I landed at Dulles in my Bonanza and was treated as if I was one of the heavy iron guys. The friendly line staff helped me put the cover on the plane, and gave us a ride to the office. The desk staff honored discounts I get from the Signature I'm based at, and found me a good rate on the rental car. A very positive experience - I'll be back.
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From Scott Crenshaw
on 09-Jul-2009 |
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Signature took great care of our little Archer and us. Made our first flight into IAD a real pleasure. Nice to see our 30-year-old plane parked for a couple days next to a G5...
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From Heath Gatlin
on 28-Jun-2009 |
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Visited Signature in an SR22 Friday for a weekend in DC. We could not have been treated any better! We helped ourselves to Signature's free wi-fi, crew car to go to the Smithsonian Air & Space, flight planning computers, self-serve coffee and cookies before checking out with them. We were charged $6.05/gal, $22.33 per day parking, waived the $28 handling fee because we bought fuel, and a $13.29 landing fee - more than reasonable given the kind of service, attention and kindness we were shown. After this experience we can't wait to come back!
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From Colin Summers
on 24-Apr-2009 |
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They treated us like high-end lobbyists, and we arrived in a little piston single. The facility is one of the cleanest, sharpest, and most modern I have been in. The WiFi was easy to hop onto. They gave us a crew car to drive over to the Air & Space museum adjacent to Dulles, and reminded us to wait until the weekend to top off so we could get the weekend rate. They are a little more aware of high-end options for getting into town (hire a car, rent a car), and had less information about the metro, but that is to be expected. They were happy to drop us at the main terminal with the crew van.
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From Mark Galbraith
on 04-Mar-2009 |
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Flew in today in my Cherokee 180. If you get fuel, make sure you verify that it was actually put into your tanks! I requested, and paid for, fuel, only to discover during pre-flight that it was never put in my plane!! As with other Signature locations, staff was professional and friendly.
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From Arsalan Arif
on 15-Feb-2009 |
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Flew in VFR for Valentine's Day with my wife in a C172. Was vectored from the west direct to a tight downwind for 19L. Just as we arrived for it at the threshold of 1R, a United 777 was on short final. We had an amazing view of it landing just as we were halfway downwind, but we were kept well wide of its wake. Signature is nice -- and the security is beefed up slightly from my last visit a few years back. We were given a courtesy car, but decided to instead grab some water and take a bathroom break before heading right back out. Total fee: $38 -- 8 for landing, 30 for Signature. We picked up our VFR clearance back to OKV but gave us RWY 30 rather than 19L. Ground was kind enough to give progressive instructions without me asking. Departure asked if we wanted following all the way to OKV (we did). All in all, this experience and several others, Potomac Approach and Dulles have always been extremely friendly to slow single engines. If any TRACON workers are reading this -- thank you!
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