Signature Flight Support

at Washington Dulles International Airport

From Ken Wiseman on 09-Sep-2008

Signature is turning over a new leaf if you haven't noticed. Lower fuel prices + waiving fees with reasonable uplifts. A word to the wise....
 

From Philip Rash on 16-Aug-2008

Flew into Dulles to go to the museum. Signature dropped us off at the museum, since we just missed the shuttle to the museum. Caught the Virginia Regional shuttle back to Dulles; a short walk from the drop-off back to Signature. ATC was helpful too; overall a great experience! Bought 8 gal of fuel for my PA28; total bill came to $78, including landing ($8) & parking ($18) fees.
 

From Robert Williams on 10-Aug-2008

Came in again this morning just for a couple of hours in a C182. Same great service!! There was a nice gentleman working the desk by the name of Mansour who let us use the crew car until whenever. Also he waived the parking fee for me since I wasn't there for that long. I did not buy any fuel and my total costs came out to $36. Once again, I helped myself to plenty of their cookies. They also have free bottled water, popcorn, ice cream, coffee, and newspapers. Great job Signature!!
 

From Don Denny on 09-Jul-2008

Based on encouraging reports here, I flew my Archer IFR to IAD yesterday evening (July 8), and left this morning. I was not disappointed. Potomac approach, Dulles tower, and the ground controllers (there were 3 between landing and the Signature FBO) were all professional and supportive. Signature tucked me in very near the FBO front door, surrounded by some seriously large jets. I saw one Cessna 1972 parked, but otherwise it was all Goliaths. Charges were $8 landing fee, and $18 for the overnight parking. The FBO $28 handling fee was waived with 7 gallons of gas. They even gave me a $0.25 per gal discount on this midweek trip. IAD was well worth the trip. The people at Signature were all great. Line guys were there instantly. Thanks everyone.
 

From Tony Holcak on 26-Jun-2008

Flew my Tiger in on June 8 with a friend to go to the Hazy Center. A $.50/gallon discount is offered on weekends. A new crew car was provided for our use. The service was prompt and efficient even for a light piston. Lot's of G-Vs and IVs on the ramp. Fuel prices are high, but in line with other high activity class b fields. ATC was helpful with getting us in and out quickly. I'll be back.
 

From Ron Mathis on 26-May-2008

Arrived in my Bonanza and was made to feel welcome by the Signature people. IAD controllers also go out of their way to help. There are no actual tie downs at IAD so be careful about going there in something light if high winds are forecast. Overall, a good experience
 

From Bruce Howard on 24-May-2008

I visited Signature today in my PA28 and was afforded cordial service by all concerned including the use of a crew car to visit the Hazy center. This was my first visit to IAD and it went smoothly due to the cooperative controllers and the unexpected lack of heavy traffic.
 

From Robert Williams on 21-Oct-2007

Flew in early this morning in a 182 to go the museum. "Follow me" car was waiting as I taxied in. All staff was VERY friendly and helpful. Best of all, you’ve must get some of the warm soft cookies in the lounge! All kinds of coffee. Left around 1pm with TONS of activity all around. Lots of jets on the ramp..Watch your wing tips. Located off of 19L/1R next to the terminal.
 

From John Roberts on 05-Sep-2007

Flew into IAD today during what I learned to be the "commercial rush hour" in my little Cessna 150. ATC was amazing! Potomac approach zig zaged me in with 180kt commercial traffic and snuck me in between some heavies. They even asked me which FBO I was visiting and made sure I landed on the runway closest to Signature so I did not have to taxi for miles. They even apologized for having to zig zag (which I did not mind at all) and thanked me! Then I arrived at the FBO. Can’t say enough about the service at Signature. The ramp was full of corporate jets being serviced. And I, in a plane dwarfed by the corporate planes, was met with service only corporate expect to receive! I had a "follow me" vehicle guide me in, a van waiting to give me a lift to the terminal, and another guy to see what I needed before I could even get my seatbelt off. Never in 11 years of flying have I seen this kind of service!
 

From Victor Nahigian on 25-Jul-2007

Never had a bad experience nationwide with Signature, and this facility was no exception. Of course, the gas prices at major airports don't compare to smaller airports! Got my rental car on priceline and Signature's van nicely, quickly, drove me to my rental car off-site. Facility very clean, staff eager to help, didn't matter I fly a small plane! My handling fee was waived for 7 gallons of fuel bought for .50 less on a weekend - seems like the $7 extra I paid for gas is a discount to the $60 handling fee should you buy no gas! Stop here every time I come to Dulles. Be careful driving thru Fairfax County, VA (leaving Dulles), lots of police looking for bad drivers.
 

From Dick Welsh on 14-Jul-2007

We came to Dulles to see the Smithsonian at the airport. Signature gave us the crew car, and we were gone for six hours at the museum. If their cars are busy, you can't have them that long, but they have plenty of crew cars available. Expect to pay a $60 handling fee for twins more for jets, less for singles. And there is a $15 landing fee to the airport. Signature's facility and staff are first rate and treat the small guys like the G-5s.
 

From Larry Stein on 07-Jul-2007

I have been to this facility twice in the last six weeks in a Mooney. Both times, service was exceptional: car waiting as reserved (and then further discounted to crew rate), plane fueled as requested - and once moved and tied down in anticipation of bad weather. If you fly into airports of this size, you should expect fees and pricey gas for the convenience.
 

From Brian Cornell on 05-Jul-2007

Flew in for 3 nights in our single engine piston. We were the smallest plane on the ramp but were treated fairly. Prices were reasonable given the location, etc. Best way to get to downtown DC is by taxi. We paid $60 (w/o tip) each way for 4 people & baggage.
 

From Keith Dorken on 24-Jun-2007

Came in to explore air museum. Arrived on Friday, left Sunday. Waived facility fee with min 7 gallons of fuel. $.50 weekend discount for fuel, even when we arrived on the Friday. Charged $22 overnight parking fee (airport) for 2 nights. $8 landing fee for a 182. Great service at reasonable rates. More jets than pistons here, but service was the same.
 

From Chip Dunn on 21-Mar-2007

Came to drop off a passenger and re-fuel. Line service was attentive, but my needs were minimal. I was charged $39 to park for about an hour while having the privilege of paying over $1000 for 148 gallons of jet fuel (w/o Prist) once everything (landing, parking, tax, etc) was added up. Inside, staff was courteous. They gave away about 5 different brands of newspapers, 8 flavors of coffee, cookies, popcorn and ice cream bars and candy but would not mail back a 6 ounce item lost on their ramp without a credit card number. Go figure.
 

From Tom Fleischman on 31-Jan-2007

I flew into Dulles in a Debonair this past Friday and parked for the weekend. The service coming in was impeccable; we were parked and given assistance with our luggage and transportation. We were scheduled for an early departure on Sunday and I called the night before to inquire about a preheat for the airplane. The young woman who answered the phone had no idea what I was talking about. I said, "You have no idea what I'm talking about, do you?" and she admitted that she didn't. Then I asked to speak to someone who knew something about airplanes and I was put on hold for a while. A gentleman finally picked up and when I repeated my question he rather rudely told me, "No, we don't do that". They don't do that?? It was a good thing that we were blessed with warm temperatures that night and I was able to get the engine started without a preheat.
 

From William Gieg on 15-Oct-2006

Landed in a piston single on 10/13 for a 2-day business meeting at a nearby hotel and parked at Signature. The "follow me" cart was waiting as I entered the apron, was taken to a parking spot next to the main building, was offered van service for luggage, and when I asked about ground transportation, the desk attendant immediately picked up the phone and arranged for the hotel van to pick me up. A totally enjoyable experience - everyone very professional and polite as if I had arrived in a Challenger. I bought 20 gal gas - $25 ramp fee waived and got a $.50/gal discount even though it was a Friday. Only other fees were $8.47 landing and $19.60 parking.
 

From Javier Henderson on 10-Sep-2006

Fast, friendly, efficient service. The ramp fee ($25) was waived with fuel purchase, and they offered a $0.50 discount during weekends. The facilities were impeccable, and several computers with Internet connectivity were available. The flight planning room had three WSI computers.
 

From Chris Wilcox on 21-Aug-2006

Just got back from a trip in a piston single that included a stop at Signature. What a great FBO! We were promptly marshaled into a tie-down spot, helped with our bags and driven over to the office, all of about 75 yards away. There, rather than handing us a list of phone numbers as so many FBO's seem to do, a really pleasant staff member picked up the phone and called the Marriott for us herself, saying "I want a good rate for these guys" - and getting it (about a hundred bucks). We got the weekend 50-cent-a-gallon fuel discount on our 25-gallon purchase even though it was Friday; they waived the ramp fee and lent us a crew car to go to the museum. I don't have occasion to fly to Dulles from the west coast very often, but if and when I do this will be my FBO.
 

From Keith Ruskin on 02-May-2006

I'm a big fan of Signature. It's not the cheapest, but you get what you pay for. The facilities are always nice, and the people are very customer friendly. Yesterday I landed at KIAD in a piston single and bought a measly 16 gallons of avgas. I was met by a lineman who marshalled me to a spot and offered me a ride to the terminal as I was getting out of the airplane. Two people stopped to thank me for my business. (One remembered me from a few weeks before and thanked me for coming back!) This is the FBO of choice in the DC area.