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From E Vela
on 30-Aug-2011 |
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Flown in numerous times on different charter missions and every single time the line guys are quick, courteous and ready to meet your requests. Will be back again!
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From Tom Barger
on 28-Jan-2011 |
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My wife and I came in for the weekend. The line people greeted us, helped us unload the plane, and called the hotel shuttle for us. They hangared the plane and had it ready when we arrived on Sunday for our departure. Admittedly they're a bit pricey but the service is excellent.
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From Stephen Gillooly
on 23-Jul-2010 |
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Arrived after calling both on telephone and Unicom prior to landing. No one on ramp to assist in parking. No tie downs/parking stripes. Awaited CSR to inquire regarding fueling needs, etc. No one showed. After 15 minutes we closed plane and entered office. No one asked if we needed any assistance. I asked if airplane could be chocked...The reply was "We're busy DC-4..When we're done.." I had to ask the counter rep if we could get fuel.. Only one computer for flight planning...This small flight planning room had no telephone to contact FSS...No posted high/low charts, etc. I had to ask the rep where the flight planning room was.. Not offered by him or well marked. The one computer was being used to surf the Internet by a PAX Older looking office and older, smaller men's bathroom with paper signs to direct to... We departed approx 2 hours later. No one thanked us, no one assisted with marshalling or engine start...My partner and I felt that our $968 fuel bill was just taken for granted.
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From P. Allen
on 29-Jul-2009 |
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The premier FBO in South Texas. Line and customer service staff always has a smile and are willing to go the extra mile.
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From Alex Bahlsen
on 20-Jun-2009 |
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Landed at customs (terminal 3/4) on 18-June. Aero Center had us fueled by the time customs had us processed (with customs authorization!). Saved a taxi across the airport. Very friendly and helpful. They promised 15cent discount on fuel with AirNav membership even after refueling! A very pleasant stop.
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From David Ellis
on 17-Jun-2009 |
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The great staff is as good or better than any we've encountered at FBO's across the US. Our recent trip (6/12 & 6/13) was an example of their courteous, professional and complete service - - fuel, facilities, rental car, ice etc. Also a special thanks to Doug Lacey, General Manager for the "introduction" to the Palenque Grill - - it was outstanding! Until next trip - - Bernadette & Dave Ellis n914T (BE 95 TravelAir) Houston, TX
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From David Bray
on 15-May-2009 |
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Stopped in on 5-14-2009 called ahead the day before to reserve 2 full size rental cars. When we arrived the rental car company (Enterprise) sent over 2 compacts, which would not work, for my passengers. The FBO was quick to remedy the problem and had a full size SUV there in no time from another company. They did everything possible to make us happy and even hooked the aircraft up to ground A/C at no charge to make up for the rental car problem. Excellent service - I will return. Thank You
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