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From Earl Schofield
on 01-May-2013 |
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Our first time to MRY for a three-night stay. Even though we were in just a single engine Bonanza we received absolute top notch service that helped make our visit go perfectly! Thanks!
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From Bill Cola
on 18-Mar-2013 |
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Thank you for sending the Bluetooth headset that I left in the crew car, back to me the SAME day. I loved you even before. :)
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From Bob O'Neill
on 03-Mar-2013 |
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Only the #1 FBO I know of! The facilities, cookies (especially the peanut butter) and coffee are great. Pilot support facilities are outstanding. Most importantly, it's the people who work there that make all the difference. Wife and I flew in yesterday in my Arrow for a Monterey afternoon and dinner. Without prior notice of our arrival, the line staff was ready and marshaled us into parking. They chocked us and had the red carpet out while we were shutting down and getting out. They took the fuel order and arranged a crew car before we even entered the terminal. Kawai came out to greet us on the tarmac like we are family. She is always smiling, warm and accommodating. She is like family to us. Annette always has suggestions for interesting places to eat that can be on or off the beaten path. Together, these ladies make the whole place vibrate with friendliness and warmth. Any where in the Monterey area you must go to the Jet Center just to experience quality and a pure class organization.
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From Burt Wilsker
on 02-Mar-2013 |
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Don't fly into Monterey for Cannery Row, the Aquarium, Pebble Beach, Carmel or Pt. Lobos. Go for the truly outstanding customer service at Monterey Jet Center. Kawai (Customer Service Mgr.; "w" is pronounced like a "v") and her staff could not have done more to make us feel welcome. She assisted us in numerous ways, both big and small, and did her utmost to ensure our trip was both relaxing and memorable. I wish I could give more than a 5-star rating.
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From Matt Kneeland
on 28-Feb-2013 |
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I only wish that I could rate better than excellent. I fly info KMRY somewhat frequently and have always received great service. Yesterday, as I was parking after a short flight from Visalia, the gentleman guiding me to park opened my door afterward and pointed to a lot of oil that was streaking down the belly of my Cirrus. I had just had a bit of work done on the plane and had the engine double-checked, so this really surprised me. He measured the oil, got underneath with a flashlight to check, all things that weren't necessary or expected. Then, before I left he arranged to have the plane looked at by the airport mechanic by driving over there when I couldn't reach anyone by phone. I got a call a bit later by the mechanic and he said that a bolt had come loose on the oil cooler and that it was a VERY good thing that the Monterey Jet Center guy was on the ball. Saved me a fortune and likely more than that. Upon leaving, they even gave me a free Diet Coke for the ride home
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From Nancy Verghese
on 18-Feb-2013 |
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Dinner flight to KMRY on 2/17/2013. Called ahead to learn that $45 parking fee waived with 15 gal fuel purchase & crew cars available first come, first served. Line guys met our Mooney & rolled out the red carpet (love that!). Two minute check out process for crew car. After dinner, Suzanne asked about AOPA membership & offered fuel discount (0.10/gal). Red carpet still waiting at plane while we prepped for departure. Super staff and excellent facility. Will definitely be back soon!
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From Terrence Cross
on 03-Jan-2013 |
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Wonderful service! I called at the Saturday evening to inquire about fees. Kawai answered all of my questions and offered to have our rental car delivered plane-side early the next morning. I gave her the confirmation number but doubted whether it would be possible, given that it was already late and we were planning on arriving at 8 the next morning. Sure enough, the lineman brought the car out to us the early the next morning as we taxied in. Inside the beautiful, modern and clean building, Kawai greeted us and offered discount tickets to the aquarium. Much appreciated, as was the gourmet coffee and fresh snacks. The service is outstanding. We'll be back.
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From Todd McNamee
on 14-Dec-2012 |
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I always use Monterey Jet Center when visiting one of my favorite places in the world. Staff is always helpful, courteous, professional, etc, etc. Thanks all for the great service and I look forward to seeing you again in January!
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From Mike Worth
on 08-Dec-2012 |
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My family and I stayed for the weekend for my daughter’s gymnastics competition and received excited service and had wonderful experience. Thanks Monterey Jet Center for going above and beyond and sending my daughter a congratulation note with a little gift.
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From Logan Jr
on 03-Sep-2012 |
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What a time my family and friends had in Monterey, CA this Labor Day weekend! The folks at the Monterey Jet Center were outstanding, they really went out of their way to provide excellent/outstanding service, even for an old Cessna 182 owner. We couldn't tell the difference between the way they treated us and that of the Gulf Stream G5 folks they parked us next to. Our rental car was ready and waiting for us, along with the marshaller and red carpet. I couldn't believe it, what a time at Monterey Jet Center! The best FBO in California. Sincerely Logan
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From Robert Beverly
on 06-Jul-2012 |
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This is my second posting in as many years and I can corroborate all of the positive experiences reported by other pilots. Monterey Jet Center provides exemplary service to all regardless of size and fuel bill. They gladly accommodated my little Mooney during the high traffic of a pro golf tour and the Monterey Jazz Festival.
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From Chris Lewis
on 27-Jun-2012 |
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Sure the fuel is expensive, but it’s Monterey. I flew up here during my 1st student solo x-country and had a blast. I rolled up in my little Cherokee 180 and you would have thought it was a Citation. Two line guys waiting until I open my door to say welcome and throw down a red carpet. The second I walked in the FBO doors they knew who I was because I had sent an email so they greeted me with "You must be Chris." They quickly handed me the keys to a free crew car, which I took to get lunch on cannery row and by the time I returned my Cherokee 180 was fueled and ready to go. Total price $120. Seriously, that is all. I don't know if they were just being nice to a new student pilot but I will certainly be finding out because my first trip in a couple of weeks when I am done will be right back there. Thanks Monterey Jet Center for making this student's experience great!
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From Guy Mangiamele
on 26-Jun-2012 |
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Michael Heilpern and his team are simply the best in the industry, period. Once you've landed there, you are a part of the Jet Center family. On this occasion I was on the way home from an Angel Flight mission, and got stuck at Hayward due to weather. I had called Monterey Jet Center several days before to tell them I would be stopping by. When I hadn't arrived by 21:30 (30 minutes before closing), I got a call on my cell phone, asking if I still thought I might make it that night (I always hangar my plane with them), and working out where to leave the plane if I still thought I might land after hours. I decided to get a hotel and wait until the next morning. Thanks too, Michael, for the Angel Flight discount. It really helps those of us helping others in need. Hope to be back "home" soon!
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From David Couch
on 18-Apr-2012 |
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I flew a Husky into the Jet Center for a meeting in Monterey. The level of service they gave me was outstanding. From the second I got there to the second I left. I only purchased a couple gallons of fuel but they made me feel like I had just fueled up my 737. Thank you for making a long day of flying a great day of flying
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From Richard Jaffe
on 17-Mar-2012 |
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Expensive fuel. However, service is excellent and extremely friendly. Accommodated all my needs
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From Dick and Eva Tak
on 14-Mar-2012 |
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My wife and I landed in our C172 and were greeted with the red carpet. As we walked in the office we were greeted by Kawia Lopez. As always she remembered us and we were made to feel like family. Once again Kawai, thank you for all you do for us.
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From Robert Davis
on 08-Mar-2012 |
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Flew into Monterey for the weekend to stay at the Monterey Plaza Hotel. Called the hotel for a pick up and the car was out of service. When I told the ramp personnel I needed a taxi. They told me that they would take us. They brought their van out on the ramp, loaded our luggage and off we went. Then on Monday, they came back to pick us up. What an awesome FBO, they waived the ramp fee with a 15-gallon fuel purchase and overnight parking was cheap. Great personnel, Thank you Monterey Jet Center.
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From Jim Anseth
on 14-Feb-2012 |
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Take the time to introduce yourself and your plane to MRJ. Can't say enough about their professionalism and wonderful attitude. The entire staff treated us like family and handles your aircraft as if it was their own. Hanger fees were reasonable and looking forward to our return soon.
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From Gerald Blank
on 12-Jan-2012 |
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I was there yesterday with my piston Mirage. I was treated very well, and love this facility. I've been there many times over the years and the service is always top notch. A little costly, but well worth it.
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From Robert Beverly
on 30-Nov-2011 |
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MJC treat those of us who sit behind propellers just as well as the jet crowd. All of the positive comments by previous customers are well deserved. The overnight parking fee is $10/night for single prop aircraft, which apparently is not waived even with a top-off.
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From Neal Dillman
on 27-Oct-2011 |
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Every time I arrive the entire team makes me feel as though I am a long lost relative coming back into town. The entire team is well trained, knowledgeable, efficient, and friendly. This is easily one of the best (if not THE best) FBOs in the country.
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From Tim Morris
on 14-Sep-2011 |
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First class FBO.. Everything was as good as you could imagine.. Very efficient and friendly.. Also a nice facility.. I can't think of one thing that could have been better.. Thanks to Monterey Jet Center for making our trip a pleasant experience..
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From Guy Mangiamele
on 27-Jun-2011 |
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I tell them that every time I visit it's like coming home, and it really is. Every phone conversation, every radio transmission is met with the happiest voices...And they always treat my aircraft as if it were the most special machine to ever grace their hangar. They are extraordinarily careful, and their lines people are the best in the business, period. My Bellanca takes fuel at a very slow rate if you don't want to spill, yet they're never hurried (and on this day they had pumped more than 17, 000 gallons in 8 hours). You guys are the best!
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From Fred Mann
on 21-Apr-2011 |
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These guys are simply great. My rental car was delivered to a different FBO. By the time we unloaded the plane, they had the car brought to the door. Inside, every body has a smile on their faces and goes out of their way to help in anyway they can. They also offer you complimentary cold water, coffee and cookies. And we arrived in a B-36 and not a heavy iron. I will visit MJC every time I am in town.
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From John M Darden III
on 15-Apr-2011 |
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Great service from Michael Heilpern and all the people at MJC. My car was ready and you would have thought my A36 was a G5! Thanks folks.
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From Michael H Zimmering
on 02-Feb-2011 |
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We arrived in our Rockwell Commander 112A at noon, rental car at our parking spot, and two ground crewmen for assistance. The inside staff was just as efficient and friendly. Thanks to everyone for all your help especially with our dog Bandit. Hopefully we'll see you again soon!
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From Dick Tak
on 27-Sep-2010 |
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It has been my experience that the staff at Monterey Jet Center routinely provides service that is beyond my expectations. However Kawai Lopez is the epitome of graciousness. She makes each visit a welcome home for both my guests and me. I fly a little Cessna 172 and receive the same treatment as one of the "big boys". Treats for the grandkids, crew cars, smiles galore and more makes this my choice for an FBO in Monterey.
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From Guy Mangiamele
on 24-Aug-2010 |
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Every time I fly into the Monterey Jet Center with my Bellanca they don't just treat me like a VIP--they treat me like Royalty (and believe me, that's saying a lot for an FBO where one could see real royal-family aircraft on the ramp or in their hangars). On August 11th, minutes before the start of the Jet Center party that kicks off the Pebble Beach Concourse weekend, I arrived 7 hours later than planned. I had hoped to have my wood and fabric airplane hangared and out of the elements before the party began. Even though guests were arriving across the fence, their lineman met my plane, and asked if they could tuck it away immediately. As I tidied the cabin the tug hooked up and backed me into a hangar spot that was waiting just as the festivities began. Simply put, the kindest, most incredible service. And then on the way out my friends at the front desk helped gift wrap some stuffed animals that were making the trip home to my daughters. I'd never stay anywhere else!
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