Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Jeff Daugherty
on 28-Jan-2024 |
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Flew in on Thurs Jan 25th. Arrived about 11am. Got gas received coupon for burger fries drink for 1 dollar! Still charged a service charge of 30USD and 6 Dollar facilities charge. Even though we bought fuel. Cessna 172. Other then that people polite good service.Response from Ryan Hart, General Manager, Million Air Yuma
Mr. Daugherty, thank you for the feedback. However, we have no record of you coming through the FBO on January 25th. We do show you came through on Thursday, January 18th. We have reviewed invoice 24-00801 from this visit and see that you were NOT charged the $30 handling fee. It is shown as a line item, but is actually "zero-ed" out on the total because you took the minimum fuel requirement. You should also see "Discounts: $30" below the line items, signifying the fee was waived. If you review your copy of the invoice and see this as well, we hope that will help us earn that fifth star from you! If we are mistaken and you are referring to a separate transaction, please contact the General Manager, Ryan Hart, at 928.247.9571 so he can address your concerns immediately. Thank you for your time, understanding, and continued business.
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From Paul Fox
on 18-May-2022 |
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I have not seen a comment published here yet this year, so here goes... Fabulous FBO facility and all services offered with a smile by friendly folks. Self-serve fuel island was down earlier this year for apron construction but is now back up and available again. Fuel price has always been competitive and that remains true even in this environment where prices hit new highs daily. Still a great value. I don't mind arriving with near empty tanks and filling up at Millionaire even though for my Malibu that means well over $600. They offer me a very nice crew car for the several hours I need it (based on availability) and that means not having to be run over to the airline terminal to get a rental car at today's new eye-popping daily rates. Grateful for the courtesy and flexibility of their car and the discounted ramp fee for filling up. Keep up the good work knowing all your helpful touches and great facility are appreciated.Response from Ryan Hart, General Manager, Million Air Yuma
Mr. Fox, thank you for taking the time to recognize the team at Million Air Yuma. It is our honor to provide the Ultimate VIP Experience to all of our pilots and guests! I am available anytime you should need anything in the future, so don't hesitate to reach out.
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From Gary Risley
on 08-Jul-2021 |
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Flew in on July 5th to pick up an elderly relative. Crew was on scene, prompt, and courteous. I used their self-serve fuel, which is priced competitively. If you do not buy fuel, there is as $25 ramp fee and a $5 facility fee. With a fuel purchase (top off or otherwise don't know the minimum), the $25 fee is waived. Nice little cafe in the building and they give you a voucher for the pilot and co-pilot at the cafe. Breakfast ended up being $1 - a good value.
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Flew in on Thurs Jan 25th. Arrived about 11am. Got gas received coupon for burger fries drink for 1 dollar! Still charged a service charge of 30USD and 6 Dollar facilities charge. Even though we bought fuel. Cessna 172. Other then that people polite good service.
I have not seen a comment published here yet this year, so here goes... Fabulous FBO facility and all services offered with a smile by friendly folks. Self-serve fuel island was down earlier this year for apron construction but is now back up and available again. Fuel price has always been competitive and that remains true even in this environment where prices hit new highs daily. Still a great value. I don't mind arriving with near empty tanks and filling up at Millionaire even though for my Malibu that means well over $600. They offer me a very nice crew car for the several hours I need it (based on availability) and that means not having to be run over to the airline terminal to get a rental car at today's new eye-popping daily rates. Grateful for the courtesy and flexibility of their car and the discounted ramp fee for filling up. Keep up the good work knowing all your helpful touches and great facility are appreciated.