AAR Aircraft Services-Oklahoma

at Will Rogers World Airport

From Patrick Lofvenholm on 18-Oct-2009

Stopped in at 11PM on Friday night, had excellent service. I fly in and use AAR a lot, and this stop was no less than the standard of excellence. I had stopped in on Thursday to pick up a passenger, and was given treatment alongside Citation X and GIV. Really a great FBO, the guys behind the desk know their stuff, and will get anybody handled professionally, and the guys outside can get the airplane setup immediately. I will be back!
 

From Guilherme Schmidt on 20-May-2009

They are ok. They were efficient in fueling the plane, and facilities are clean. But if you need hangar space, because of the rolling Midwest storms, unlikely you will find shelter here. Busy FBO.
 

From Chris Riemer on 26-Apr-2009

Would not recommend. Have visited over 20 FBOs as a military flight instructor and this ranks at the bottom. Provided the standard services and did provide a crew car, however not friendly or customer-oriented. Will try Wiley Post next time in OKC. Called day before to confirm parking, then asked if he wanted our call sign, said 'no' then immediately hung up on me. Employee working Sunday morning only interrupted his personal call to tell us that we were eating at the wrong table.
 

From A.J. Wahlquist on 14-Dec-2008

I received excellent and timely service at AAR. They have a nice pilots lounge and the coffee is always on. It's a good, relaxing stop when in OKC.
 

From Chris Vaughan on 22-Oct-2008

Overall experience was good. It's the only FBO on the field so there's really not much choice. POSITIVES: The line guy told me when I landed that he would wait until the next day to fuel my plane, since prices were expected to go down a whopping $.40! NEGATIVES: After my initial experience, the staff wasn’t all that friendly. They arranged for a rental car, but the price was outrageous!! $51.00/day for an economy car. My suggestion would be to pick one of the smaller airports in town.
 

From Dan Broussard on 03-Oct-2008

Great service, very professional, attentive staff. I bought a whopping 18 gallons of gas at a very reasonable price (pretty close to what the Mesquite, TX price is!). The staff had the rental car there waiting. When I had returned, they had my airplane tied down. Offered to give me a ride out to the plane. It was a beautiful Oklahoma day; I asked if I could walk out there. I was approached at least twice with additional offers of a ride! I will be back.
 

From Remy Blanchaert on 14-Aug-2008

OUTSTANDING! The most friendly and helpful staff I have come across in recent years. We stopped at OKC late at night when diverted by weather. Assistance included arranging a local hotel at a discount price (Embassy Suites) and van transportation to/from the hotel. Lot's of other options in the area, but I will always choose AAR!!
 

From Ted Louis Glenn on 09-Jul-2008

Great service. I was here for two days attending a FAA physiology training class. I called ahead on the morning of my departure and the plane was waiting with the tanks topped-off. No charge for parking, but I did purchase 57 gallons of avgas. Cost is $5.83/gallon for 100LL as of July 9, 2008.
 

From Charlie R. Leal, Sr. on 03-Jul-2008

The service here is excellent and we're just a small (but quite gorgeous) Mooney. We were given a ride to the terminal to pick up a rent car that we did not rent from them. Upon leaving the following day, we called ahead and the Mooney was fueled and moved to the front for us and when I asked if someone could pick me up at the terminal after turning in the rent car, they said "no need" we'll do it for you!! By the time I was ready to go, they returned with the receipt for me on the rental car. We felt like we had a personal assistant and his name was Wayne. Great Job Wayne and many thanks!! If the need presents itself, we will fly into AAR again,
 

From Michael Lockman on 27-Jun-2008

Extremely good service. Went in today on an Angel Flight and they met the patient with a van as we shut down. Prompt and courteous with smiles all around.
 

From Thomas Anderson on 15-Jan-2008

I can't say enough good things about my experience with AAR. Fuel was cheaper here than at PWA and the service was extraordinary. A lineman was right there when I pulled in and he quickly whisked me away to the rental car office. When my poor plane wouldn't start this morning, they graciously helped me jump-start what I thought was a dead battery. When it finally became clear that it was just too cold, they moved the airplane into a heated hangar to thaw out. All of this came at no extra charge and I didn't even have to pay an overnight tie down fee!
 

From GH Hodges on 07-Nov-2007

Oct 27, 2007: Called a couple days ahead to inquire about ground transportation options to location not too far from airport, and was told AAR could provide shuttle. Arrived a bit later than planned, but before I exited the plane, the shuttle was planeside and ready. Were it not for their good service, I would have been a bit late. Upon returning, my C177RG was refueled and ready to go. AAR Aircraft is a real model for how things are done properly.
 

From Stan Stamper on 10-Oct-2007

Enjoyed great service at AAR (OKC) on 10/9/07. Staff could not have been more friendly/accommodating. Service was tops and assistance with rental car was very smooth. We topped with fuel we could have bought at home just to show our appreciation for the great service. And, our Cessna 182 RG was welcome on the ramp surrounded by jets, including the Canadian Snowbirds, who came in to top their tanks also.
 

From Mike Trebbe on 18-Sep-2007

Called two hours prior to let them know we were coming, called 10 minutes out in the radio, landed, no linemen in sight. Taxied in, chocked the airplane ourselves, wandered into the lobby, nobody. Wandered around saying "hello..." finally an employee walked out of the office. We were there from San Diego to look at another aircraft to buy. Before we left San Diego we called to make sure the aircraft was there, they assured us it was. Turns out nobody had even looked. Aircraft was not, nor had it been in the past 6 months at that airport. It was at an airport about 10 miles away. We took 60 gallons of gas to make it over to the other airport. Walked outside and the fuel truck was still sitting behind the plane. I asked the fueler nicely to move the truck because our passengers were in the plane and we were ready to leave. He mumbled something and kept doing something. I nicely asked again and he again mumbled. I finally raised my voice and he moved it. Hands down worst experience ever.
 

From Steve Seidner on 08-Jul-2007

I was dropped off at OKC to pickup an A36 to fly back to Los Angeles. The service at AAR was outstanding from the lineman to the hotel reservations and transportation. It is hard to find such great service at a large airport for a piston driver. I wish more of the larger airports had such good service.
 

From Jim Ott on 21-Jun-2007

Wife and I flew into OKC yesterday evening to attend Allison Krause and Union Station concert at the Ford Center downtown. T-storms were all around and extra friendly AAR staff offered to hangar the Mooney if another storm approached. I asked if they could arrange a cab as we were cutting it close. Instead, the line staff gave us a ride directly to Ford Center and picked us up at the hotel this morning! We topped off though didn't need fuel, had too after such great service. Could only get 16 gallons in the Mooney. The staff member that parked us and drove us to the concert was a retired UPS route driver (27 yrs!) and mentioned it is all about service. He is spot on. In 26 years of flying, I have never been so pleased with a large airport/FBO. Yea, fuel was kind of pricey but it is expected at the large airports. I have been to many large FBOs that could learn a great deal about service from AAR.