| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Dan Herr
on 30-Oct-2009
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Self-serve pump is on the east end of the east ramp - far from civilization. So one must fuel before going to the FBO ramp. Enjoyed great service during NBAA.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Herr, We are glad that you had the opportunity to visit us during NBAA. We look forward to seeing you again!
- From Terry Carlson
on 21-Oct-2009
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Flew into Sheltair for NBAA. Very nice facility and people were extremely helpful. They even had out some light breakfast items and made the journey very enjoyable, good job.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Carlson, Thank you for stopping by during the convention. We appreciate your business and are glad that you had an enjoyable visit. We hope to see you again!
- From Eric Perdew
on 28-Jul-2009
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Very good FBO, and they treat you well. The ladies at the front desk do a great job, and the guys on tarmac fall over themselves to be helpful. In an earlier posting on AirNav, somebody said that you need to bring your "A" game when you come to the Orlando area, and they were right. Communications with ATC is extremely tight and crowded. My advice for SheltAir is to make sure that all visiting pilots have detailed directions on how to get back to the FBO. There is so much Orlando road construction that it is tough to find your way back.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Thank you for your feedback; we never realize how tough it is to navigate the area when it's our home. We have taken your advice and created a return direction sheet to hand out with local maps. We look forward to seeing you next time, Mr. Perdew!
- From Tom Dempsey
on 29-May-2009
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With a night arrival and stormy weather, we found great service and a beautiful facility. Rental car for our passenger was ready and brought out to us. Line crew is professional, and more importantly very personable. Thank you Robert for all your help, laughter, and patience. After landing we had to wait on a taxiway for a stubborn alligator to cross, then after fueling and checking weather for our return trip, we got back to our plane to find a flat tire. Staff arranged hotel and transportation, and the tire was fixed the next morning. Received Gulfstream service, for this Malibu jockey. As stated by another writer, this is busy airspace, so your "A" game is required.
Response from Robert Dunkey, SheltAir Aviation Services Orlando
Mr. Dempsey, it is always a pleasure to be recognized by name. Thank you for the great review, and we look forward to seeing you again. -
- From James Freal
on 02-Mar-2009
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Flew to ORL on 2/20-2/23 and used SheltAir. Great service, clean, modern facility, reasonable overnight fee for a single-engine piston plane. I definitely recommend them. The Orlando airspace is very crowded, so bring your A-game.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Freal, Thank you for sharing your thoughts with us. Our employees work hard to maintain a professional atmosphere and create a first class experience for our customers. We look forward to seeing you again in the future!
- From Grant Settle
on 27-Feb-2009
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Very good service. Helped with rental car. Would use again.
- From David McKenna
on 25-Feb-2009
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Visited Sheltair KORL during Daytona 500 weekend, after reading other favorable comments here. Without a doubt, one of the best FBO experiences ever! Thanks to Robert for making us feel at home, great deal on parking and avgas, and thanks to Miguel for picking us up at our Seneca and delivering us to our hotel.
- From David Malin
on 12-Jan-2009
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Popped in on a whim to go to a coin show at the Orlando Convention Center. Called ahead the same day to get a car - no problems. Landed and two guys offer to help with bags (didn't have any) had the car ready to go and asked if I needed fuel. I didn't need fuel and they had no landing or parking fees for the 4 hours I was there. The lady at the desk knew how to do her job and gave me driving directions and the guys on the line knew theirs. Praise for the FBO and the staff. I would come again to this FBO.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Malin, I am pleased you were happy with our service. We strive to operate at the highest expectations on a consistent basis. Thank you for your feedback.
- From Gregory Havemeier
on 06-Jan-2009
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I have been back several times this past year and each time we have been treated well. This last time we left our GPS in our rental car and I called and spoke to Nicole. With her assistance I asked if she would send it back to me. I gave her my card number and along with the GPS came a nice T-shirt from Sheltair. Thanks again!
- From Thomas Vergo
on 20-Dec-2008
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Flew into Sheltair at KORL to pick my sister up from college. The lineman had her luggage brought out to the airplane and helped us load it. While my sister was waiting for us to land, they even fed her!! Thanks a bunch to Jesse who was from the KDAB Sheltair and was there for their Christmas Party but went above and beyond to make us feel like a million bucks.
- From Dan Pizzi
on 22-Nov-2008
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Stopped by this FBO for the 2008 NBAA Conference. Friendly staff helped me out and I was quite impressed with the service I received given how busy the ramp was with the conference. They did move my aircraft (a C-172) to accommodate others arriving to the conference, my only gripe was that it took the line guy and myself a while to find where they had moved it. Excellent staff and service, SheltAir gets my recommendation.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Pizzi, thank you taking the time to comment. We will work to improve our ramp inventory sheet for the next conference. We look forward to seeing you in the future!
- From James Baum
on 08-Nov-2008
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I have used SheltAir at KORL a couple of times now and been very satisfied. The facilities are top-notch and the staff is friendly and helpful. This is now my regular FBO whenever I come to Orlando.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Baum, thank you for your fuel purchases! We look forward to seeing you on your next trip!
- From Steven Atlass
on 23-Oct-2008
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Great operation, was there for NBAA, very efficient & friendly
- From James Baum
on 24-Sep-2008
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Went to Sheltair on my last visit to Orlando. They were terrific. Very helpful. I had neglected to rent a car prior to my arrival and they took care of me on the spot. On departure the line guys pulled my Cessna P210 up right in front of the door and happily entertained my desire to get them to eek a couple of extra gallons into the tanks after they had already topped it off. I will definitely use this airport and Sheltair again.
- From Brenden Curcio
on 10-Jul-2008
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We visit SheltAir a few times a month both for business and service of our 182 at Air Orlando Maintenance. The folks at SheltAir always provide the very BEST in customer service. From directions to a great place to grab breakfast (Daybreak Cafe), to use of the Crew Car when available everything about the place is first class. Most importantly the people. From the line guys to the girls at the front desk, everything is always perfect, and if it's not they do everything they can to make it right. When in the Orlando area, it's the only place to stop. N1186T
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Thank you so much for the great comment, Mr. Curcio! We look forward to seeing you soon!
- From Paul Mannion
on 21-Jun-2008
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I experienced excellent customer service at SheltAir during a recent stop. The line service personnel were very helpful in helping to resolve a maintenance problem with our aircraft. On departure, the plane was pulled up front and ready to go. The line service person even made sure we left with cold drinks and fresh cookies. It was great to experience such a high level of customer service. Even though we were flying a single engine piston plane, we were made to feel just as important as the business jet crews.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
SheltAir strives to provide excellent customer service to all types of aircraft. Thank you, Mr. Mannion, as we greatly value our customers' opinion!
- From Bruce Berkowitz
on 20-Jun-2008
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Flew into ORL for a two hour meeting and decided to give SheltAir a try. Service was exceptional. Lineman brought the crew car (PT Cruiser with a surf board on top) to the plane. Nicole at the desk couldn't be more helpful or friendly. No question - in Orlando it's the only place to go.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
SheltAir loves getting feedback on our employees. Nicole thanks you as well. We look forward to seeing you in the future, Mr. Berkowitz.
- From Ken Shaw
on 01-Jun-2008
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I've been making regular stops at KORL lately and always stop at Sheltair. The staff is always very friendly and helpful. Rental cars have always been available and often times with no advance booking. Last trip they offered a crew car but I needed a vehicle for several hours so I declined. There is a fully stocked pilot shop right behind Sheltair which is a nice bonus. I'll continue to use their services since I will be making many more future stops. Recommended.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Shaw, SheltAir appreciates your continued business. We would be nowhere without our loyal customers. Thank you!
- From Robert Glidewell
on 03-May-2008
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Visited for a few hours, ground crew was quick, receptionist was knowledgeable with directions, and the crew car was offered for as long as needed. Would definitely recommend to others.
Response from Mandy Watenpool, SheltAir Aviation Services Orlando
Mr. Glidewell, SheltAir Aviation strives to provide the best possible service to all our customers, from corporate jets to private single engine aircraft. We appreciate the positive feedback and look forward to seeing you on your next visit to Orlando.
- From Gregory Havemeier
on 11-Jan-2008
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My wife and family flew into Orlando Executive to visit the local attractions on January 4th. We were greeted with our rental car immediately and friendly service from the second we stepped out of the plane. To our surprise, we were offered sandwiches and refreshments, even a 10-minute massage! What a welcome. I believe it was Mandy that greeted us. We'll be back. Thanks.
- From Robert Anderson
on 07-Dec-2007
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Been to SheltAir several times it's the FBO of choice at ORL, people are friendly, can get tasks done in a timely manner.
- From Randall Cole
on 05-Nov-2007
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Flew into Executive on Nov 4th for a day stay. I did purchase fuel at the Self Serve pump for $4.60 gal as advertised. There were no other associated fees with my stay, I told them I had purchased fuel at the SS pump but they did not ask how much nor proof of such. I was greeted at shut down and they took the plane to the tie down ramp for me after I deplaned at the front door. When I returned that evening they went out and untied the plane for me and rearranged some other planes so I could depart easily. Very friendly staff, extremely nice facilities. Even little extras like mouthwash in the restroom. Great stay will definitely use them again.
- From John Jenista
on 12-Jul-2007
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Great service! Very friendly and accommodating staff. Flew to Orlando twice in the last four days to drop off and pick up my daughter visiting the UCF campus. Required fuel and needed transportation to and from UCF both times. I wanted to use the self service 100LL fuel but it was "down" so they fueled my aircraft with the full service truck at the self service price. They loaned me a clean and new crew car both times. I "topped off" the crew car for the gas I used as a gesture of gratitude (there is no obligation to do this, but I wanted to anyway). The staff was adamant about wanting to reimburse me for the gas. I refused to accept. Will make SheltAir my stop anywhere I can find one in the future.
- From Chris Davis
on 14-Jun-2007
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Arrived with no plans for a rental car but they had one available. Friendly and would come again. $12 overnight parking fee.
- From Anurag Dighe
on 10-Jun-2007
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My friend and I were on our way back from Georgia in our school's Piper Warrior, there was a thunderstorm over Merritt Island, so we had to divert to ORL, the guys at Sheltair were amazing.. They tied down the aircraft and even gave us a car too see the town till the weather cleared. All this when we didn't even need fuel. Sheltair is the way to go at ORL
- From Nick Sheffield
on 08-Apr-2007
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Just would like to let everyone know that SheltAir is the way to go when flying into Orlando Executive. Their staff the friendliest and most professional staff I have run into in a while. They meet you at the airplane and are willing to do anything you ask of them. They also have numerous courtesy cars and will even drive you to wherever you need to go. So, if you are flying into Orlando Executive in the near future, please consider using SheltAir...You will not regret it!! Thanks again SheltAir, we will see you soon!! Nick- Wings Air
- From Kristoffer Patasnik
on 08-Apr-2007
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I arrived 3/12 & departed on 3/15. The staff was friendly when I arrived. I picked up my Hertz car & was given instructions on how to leave through the gate. I was told to call before heading to the airport so my airplane would be pulled up for my departure. I called an hour before I arrived & asked for my plane to be topped off (I didn't need the fuel but I try to support aviation as much as I can) & pulled up front. I was trying to beat a weather system that was quickly moving across the state. When I arrived the plane was topped but not pull up. By the time I was able to load the plane & turn in the rental car the skies opened up. As I waited (wet) in the lobby deciding what to do no one even acknowledged that they failed to pull my plane up. The girl at the front desk was more interested in talking with her friend to be interested in my situation.
- From Michael Powers
on 06-Apr-2007
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Wonderful prompt service. Was greeted immediately after opening the door and had all of our requested items in 3 minutes or less. Cayln at the front desk was also extremely courteous and helpful as well.
- From Jack Keene
on 14-Mar-2007
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04-Mar-2007 Our company recently began using SheltAir in lieu of Showalter at Orlando Executive Airport. We found the customer service at SheltAir to be very pleasant, accommodating, and professional. We also found it very easy to impress upon our own customers a quality of service unparallel by most FBO's. With the help of Paige, Amber, Kaylin, Michelle and all the linemen, we were able to contribute to the success of our company's sales-force by displaying a level of accommodation and convenience to potential customers. Considering the competitive fuel prices coupled with a clean, comfortable and state of the art facility, SheltAir is a "must-use" FBO in the Orlando area.
- From Jack Keene
on 04-Mar-2007
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Our company recently began using Sheltair in lieu of Showalter at Orlando Executive Airport. We found the customer service at Sheltair to be very pleasant, accommodating, and professional. We also found it very easy to impress upon our own customers a quality of service unparallel by most FBO's. With the help of Paige, Amber, Kaylin, Michelle and all the linemen, we were able to contribute to the success of our company's sales-force by displaying a level of accommodation and convenience to potential customers. Considering the competitive fuel prices coupled with a clean, comfortable and state of the art facility, Sheltair is a "must-use" FBO in the Orlando area.
- From K Cage
on 02-Mar-2007
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The people there are nice, but the corporation is not geared to smaller customers. Higher fuel prices than Showalter and overall customer service falls very short of Showalter.
Response from Eddie Dussault, General Manager- Sheltair Aviation Services ORL
Mr. Cage, We appreciate your comments. Here at SheltAir Aviation Services we strive to provide the same level of 1st class service to all our customers. From our large corporate clients, to smaller private aircraft operators- every customer is just as vital to our company. We attempt to keep our fuel pricing competitive and have recently added a self-service fuel station that is open to the public. For more details on this self-service station, please visit us on the web at www.sheltairaviation.com.
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