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From Michael Harris
on 06-Feb-2012 |
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While overnight here last week they fit my Cirrus in for an oil change on short notice. Nice group.
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From Michael Saldi
on 09-Nov-2011 |
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Recently the entire FlightLevel organization went into overdrive for me. Departed Norwood for Nantucket in an SR22 arriving at 15:00. At shutdown the flaps would not retract and no service on the field. Cirrus directed me to FlighLevel. Spoke with Steve Wolf and John McCarthy who suggested I relax while they went to work. When no replacement parts could be located locally they put Jim on the line who suggested a Cirrus approved workaround. He then offered to come onsite early the next day, for a very reasonable rate IMHO. When I called him at 8:00AM Saturday weather was marginal and not worth the risk. I asked him to stay put, which he reluctantly did and I went on Plan B. An hour later I received a call from John THANKING me for considering the use of their services. FlightLevel pulled together late on a Friday afternoon to help a transient pilot stranded on a service-less airfield. Nice.
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From David J. Fogarty
on 22-Sep-2011 |
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Arrived Friday pm and left Sunday pm after a long trip up from Florida with an instrument student in a CE-172SP. The line staff was excellent as always and made us feel at home. The facilities are spartan and dated, but the staff always makes up for it. Thanks again to the staff.
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From Carl D Campbell
on 14-Jul-2011 |
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Encountered a minor alternator problem in our Baron during our trip to Boston and the FlightLevel group did a great job diagnosing the problem and doing their best to correct. Will definitely plan to return on next trip in the area.
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From Adam Edelstein
on 13-Jun-2011 |
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Flew in for the day with meetings in Boston in a Cirrus and I will absolutely stop there again on the next trip to the area. On a Monday morning, the airport was nearly empty got me on the ground fast and left just as easily. 5 min cab ride to the commuter rail makes this a very easy trip into South Station. Fees were $15 with no fuel purchase and plane was tied up and ready to go when I returned. Not a lot of amenities in the lounge, but the fees and lack of other traffic more than made up for it.
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From Richard Sobel
on 09-Apr-2011 |
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I flew with a student on a dual cross country on Wednesday, March 30, 2011. Line service was good and the fuel price was average. I was disappointed that the pilot shop was out of business and the cafe was not open for breakfast. I was told that the cafe is only open for breakfast on Saturday.
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From Steven Richardson
on 21-Mar-2011 |
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Friendly easy and efficient. No baggage help or anything and I had to untie the plane and such but no complaints. Fueled to the tabs as directed. I will stop again if needed.
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From Ken Chatham
on 21-Feb-2011 |
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Most helpful & cordial personnel (Brian, Chris, & John) and the facility was clean and nice. They turned what could have been a poor impression & experience into a positive one! Our suggestions would be directed toward the administration and Town ownership: Like so many others I'm sure, we almost didn't consider OWD because of the late charges of $35/hr with a 3 hr min. ($105) for any departure after 8pm. We had to leave an important meeting to get back before 8pm to find that the FBO was closed anyway, we were locked out in the extreme cold (and we didn't receive a $105 reciprocal payment!). Unless changed, this fee calls attention to the expensive fuel and ramp fee ($15/night for C-182). The website also says there is a courtesy shuttle to local hotels. It is NOT available (cost us an additional almost $100 R/T cab fare for 8 miles. Brian, Chris, and John were exceptional and because of them, I would definitely go back to OWD again..As long as a later departure wasn’t in the picture.
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From Brian Cameron
on 03-Feb-2011 |
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My only complaint is that I wish management would acknowledge that OWD is the best airport to use when flying in for a Patriot game and adjust their hours to accommodate those going to a game. Charging every plane an extra $160 to stay past 8 PM for a game is a little much. I don't mind paying a ramp fee and even though their regular fee is the highest I have ever paid, and extra $160 is too much. Other than that, good line guys and the front desk staff is good as well.
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From Steve Matteo
on 20-Nov-2010 |
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Flew in the morning of 11/19 to explore Boston for the day. Lineman (Brian I think) came out as we taxied up to marshal us in even though we never called ahead. The lady at the desk called a cab for us to get to the commuter rail station, which winded up never showing up. After about a 25-minute wait, we only had 5 minutes to get to the train. An FBO staff member quickly started the courtesy car and drove us to the station so we wouldn't miss our train. A quick ride to the rail and you're in downtown Boston in about 30 minutes by train. Plane was topped off and receipt was waiting for me when I returned. Very friendly staff could not have received better service. Thanks again to everyone there, sorry I didn't catch anyone's name.
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From Ryan Nathanson
on 14-Nov-2010 |
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Went here 11-13-10. Arrived at 6:30. Single person working the line and office. Bryan was super nice and waiting for us when we landed. We visited Taso's cafe, which was PACKED on this Saturday night. Apparently it was very common to be so packed. Because the FBO closed at 8 we ordered food to go - it still took 1 hour to get. Bryan let us hang out and eat at the FBO and never really rushed us out the door. Timing all worked out down to the minute all by circumstance (we were out of the door by 8pm). Overall a nice FBO with above par service and positive attitude.
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From Katherine U.
on 30-Oct-2010 |
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These guys are the best! We flew in last Thursday for our annual Boston sports weekend getaway (this was our first time using OWD per a recommendation). Upon arrival I was marshaled in to a prime spot despite several jets on their ramp. Avis is on site and my rental car was waiting with all the paper work already done. I just signed in, put in my fuel order (avgas is very reasonably priced considering the location!) and was on my way to the Pats game in no time. Gillette was literally 10 minutes away. Took in all the historic Boston sites and a Sox game Friday and headed back to Norwood Saturday. Our drive to the airport from downtown was only 30min! Plane was topped off and the billing ready. Everyone from the front desk folks to the line guys to the tower guys couldn't have been nicer or more accommodating. So much cheaper, so much more pleasant and, most importantly, so much more convenient than Hanscom. This is without a doubt the place to go for GA access to Boston!
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From Hamilton Potter
on 04-Oct-2010 |
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Dave was most helpful with hotel, rental car and service of the aircraft. Line service was helpful as well. Local Hampton Inn was inexpensive and a good stay. Avis in the FBO building worked out well. Very positive experience on this business trip. (King Air)
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From Tom Russo
on 27-Aug-2010 |
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STAY AWAY! The arrogance of these people is unreal. The FBO Manager Dave was rude & obnoxious. The FBO is run down. The bathroom was disgusting. With their high fuel prices & fees your better off going somewhere that will appreciate your business.
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From Jerry Sica
on 20-Aug-2010 |
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Flew in to OWD on an animal charity flight for Pilots & Paws, flew a Puppy & a kitten that was removed from a kill shelter in Ohio to their new owners. Because of a delay in a relay with another pilot & because of ATC delays I got to Norwood @ 8:29pm the FBO closes at 8:00pm. They did have a line guy there so I could purchase fuel but charged $105.00 late stay fee. I asked if the fee could be waived for a charity flight or even a fuel discount & was told NO they only do it for angel flight I guess animals DONT count! I have to say it's very DISHEARTENING & DISAPPOINTING. I have to say that this is the 1st time EVER in all my years of flying for charities both animals & humans that there was a FBO that wouldn't help out. I even asked if they would waive the $105.00 & I would just give the line guy a nice tip. I was told NO.
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From Paolo Grassi
on 21-Apr-2010 |
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Flew in Sunday evening. Couldn't have received better service: although I arrived just before closing and couldn't immediately locate the ramp nobody rushed me, on the contrary, the lineman patiently waited outside and when I went inside my sign-in papers were ready. More than that: I did called on the radio 10 minutes before landing and by the time I arrived the taxi was there waiting for me. 5 minutes and I was on my way. Same excellent experience today on departure. I'll be back for sure and highly recommend to anybody who needs to go to Boston or surroundings!
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From David Mccowan
on 05-Apr-2010 |
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Very nice FBO and service was great, but was a little surprised on how small the apron was next to facility. Also, wished their web site had a map on where they're located on the field. Good thing the Tower was accommodating. BTW - They're located off Taxiway B on the west side of the field. Will be back.
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From George Photakis
on 04-Feb-2010 |
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I was quite surprised when I landed at OWD last Thursday. It was cold, freezing, snowing and blowing wind. Sat on the ramp for 10 minutes, no one even bothered to come out, slugged my way to the FBO. I then had to make three separate trips out myself (no gloves, etc) and with no assistance to unload the plane and drag my gear inside. I then had to go about again to self tiedown the plane while line people were sitting around doing nothing much other than keeping warm, getting totally soaked in the process and kneeling in freezing water and snow. I just kept quiet and did my thing. They told me I had to wait for an hour for the train to leave, and could I wait. 15 min before, I had to ask if it was time to leave, he had forgotten that I was there. Not something I would have expected from them considering the reviews here. Looks like they are a fair weather FBO. I hope this was an isolated incident and they don't treat everyone that doesn't fly heavy iron this way.
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From Mike Pochettino
on 21-Jan-2010 |
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Flew into OWD today to pick up some supplies at the pilot shop. Clean and professional FBO with friendly staff! There is a $10 parking fee for light singles, but apparently this is waived if you are only stopping for the pilot shop or restaurant. If this is your first time using the FBO be cautioned that it is a little difficult to discern where the Flight Level ramp begins and ends, which is a bit of a problem if you need to park and there is no marshaller outside. Will be back again!
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From Elliot Zeltzer
on 20-Jan-2010 |
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FlightLevel is an okay FBO pricy fuel and average service on a recent flight. Caution on taxiway to departure end of RWY 35 significant displaced RW hold line more than 500 feet from end of runway. No sign, ATIS, Notam or Hot spot notification.
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From Andrew Elwood
on 07-Dec-2009 |
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Flightlevel has always provided great customer service and there easy to deal with. Keep up the great work!
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From Charlie Bobbish
on 22-Oct-2009 |
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I've been using this FBO several times/year since 2002. The service is consistently excellent.
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From Art Fritzson
on 06-Sep-2009 |
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Arrived around 6PM from Manassas VA and was worried that I had missed my rental car (they closed at 6) but the folks at Flight Level had the car waiting, provided great service and took great care of me. I'll be back.
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From Tom Morrison
on 20-Aug-2009 |
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Nice facility, very nice staff, easy to get to, thought the fuel price was 50 cents a gallon to high--used to paying $4.43 in Princeton, 39N.
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From Zsolt Pulai
on 17-Aug-2009 |
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We flew in here yesterday (8/16). Before the flight, I called them and asked for a taxi. When we landed, the taxi was already there, very nice arrangements from the FBO. The place is so pleasant, nice, and clean, the service was excellent. The controllers were so nice and friendly; the airport is in a very good shape. This was my first time here, flew in before to Bedford, MA, but from now on I'll choose this airport to my Boston GA airport. The train station is close-by, I was very satisfied with everything. Thank you!
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From Derek Rowan
on 31-Jul-2009 |
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Good service. I was here for four nights. I needed some minor maintenance for one of my GPS units. They repaired it very quickly and very reasonably. Because I had some maintenance done and had a top off, they waived all four nights tie down. It was a pleasure.
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From Mark Hepler
on 22-Jun-2009 |
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FlightLevel's Tyler and Lauren gave us cheerful, prompt service--to add oil, their techs had to free up a cross-threaded cap, which they did at no charge. Our Diamond DA40 was topped as requested for a next day departure. Norwood offers great Boston access via the nearby commuter rail: Anjou Cab will run you to and from the station.
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