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From Randall H. Davis
on 10-Dec-2011 |
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These people are the best. Very unique and high quality/high service FBO. The proprietor also operates the Hilton on the beach. Fantastic place.
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From Norman J Handzush, N724MF NH
on 07-Oct-2011 |
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We have used Innisfree Jet Center 3 times now. And Raina and Carl have rolled out the RED CARPET. Beautiful Facility and the customer service is GREAT... They are a Private FBO, working on opening to the public hopefully soon. WE will definitely use them again. Thx you..
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From Shari Meyer
on 11-Dec-2010 |
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Wow! What an incredibly over-the-top experience! From the red carpet rolled out before the cabin door was open to the send-off, everything--and I mean EVERYTHING was far and above anything we have experienced! If you didn't know better you would think Raina and Carl owned Innisfree by the way they treat their customers and make sure everything is in order. They made us feel like family, giving us a tour of the exceptional facility and such a warm welcome. Our plane was moved into the hangar (courtesy) for the duration and promptly moved out when we returned. The facility has a boardroom, bedroom, gym, kitchen, flight planning room and more! The rental car was brought right up to the plane and even had a printout of directions to the hotel and back to Innisfree. I'm looking forward o our next visit to Innisfree. The only thing missing?? The ability to give Innisfree a sixth star!
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From Robert Johnson
on 11-Nov-2010 |
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I'll add my voice to the other compliments here. I was traveling with my 8-year-old son and stopped overnight in Pensacola. Our plans had changed several times but both Carl and Raina were incredibly flexible and made our trip a wonderful one. The only downside was that I managed to leave my driver's license and credit card there (my fault entirely), but they were quick to FedEx them to me. This is one of the best FBO experiences I have had in 20 years of flying! Thanks Raina and Carl!
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From Bob Beavis
on 12-Sep-2010 |
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What a wonderful experience to bring our Citation II into this facility. We could not have been treated better if we owned the building. Both Carl and Raina could not do enough for us. The airplane was ready to go early and Carl made sure the passengers were treated like royalty. Thank you for the fantastic service and assistance.
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From Bill Harris
on 08-Aug-2010 |
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Carl and Raina provided the BEST possible service from one of the most outstanding facilities. All superlatives apply and we can recommend a stop at PNS just for the experience. You must be a guest at one of the great Hilton hotels to use Innisfree but that only adds to the great quality of your trip. Highly recommend them!
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From Roger Humiston
on 07-Aug-2010 |
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Innisfree Jet Center is a very unique and interesting experience. The man who owns and constructed this world class aviation facility also owns Hotels on the beach. A better facility is not to be found, and it is yours to use so long as you stay at one of the company owned hotels, which is also a very pleasant experience. What is so unique is that this aviation facility is staffed by only two very special individuals, Carl & Raina. These two wonderful people deliver better service than FBOs with dozens of employees. I want to applaud Innisfree Jet Center for the great experience they provide. This is a business model very much needed in the aviation industry and I cannot compliment these people enough. Roger Humiston Bill Harris Learjet flight crew
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From Ken Wiseman
on 09-Jul-2010 |
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Just this past week we stopped by PNS and used Innisfree for our base of operations. Our passengers had business with the Innisfree folks and as a large US Corp flight department who goes everywhere, let me just say that THIS is the gold standard for FBO service in the USA as far as I'm concerned! Carl & Raina did their typical outstanding job taking care of our needs. I just hope they get the opportunity they deserve to become a full service FBO soon.
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From Scott LeBlanc
on 02-Jun-2010 |
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INNISFREE is the best. My wife and children decided on a Friday morning they wanted to go to the beach for the weekend. ONE phone call - Hilton room with a beachfront view, car waiting, assistance with bags, and actual red carpet rolled out to the plane when we arrived. When it was time to leave (Sunday afternoon), Carl had our plane ready to go, bags/fuel and that red carpet treatment my wife and kids love. You would think we had arrived in a corporate jet, not a 1964 Bonanza S35. Thank you Carl and Raina for helping make this trip a great family adventure we will not forget! PS the facility is second to none.
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From D Dugan
on 16-May-2010 |
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We travel to PNS regularly for business and had been using the other FBO on the field but were not satisfied with the service there. We chose Innisfree just this week and we were treated like royalty. Cannot say enough about the great work Carl and Raina did to make our stay the best.
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From Ryan Johannsen
on 23-Mar-2010 |
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Flew into KPNS with our Malibu and gave Innisfree very last minute planning. It didn't matter however and Carl was standing there waiting for us with open arms. Very generous and courteous staff with excellent facilities and amenities. We do a lot of flying in the Southeast and Innisfree tops them all. Do everything you can to make a stop here!!
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From Jim Brown
on 02-Mar-2010 |
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There are a lot of terrific FBO's in the country, but Innisfree is one-of-a-kind. The best of the best. As I understand it, Innisfree is owned by one Julian MacQueen, a hotel magnate in the Pensacola area (maybe more broadly) and more importantly a pilot, as in Citation and Widgeon, each of which resides in an immaculate adjacent hangar next to the FBO. Innisfree services are provided free of charge to fly-in patrons of Mr. MacQueen's hotels - which include the Pensacola Beach Hilton where we stayed. Carl Braddock the GM, and Raina, the concierge, attend the FBO. They are friendly, capable people who know both the FBO business and the hotel business. Once in their hands, all things are possible. When in the Pensacola area, this FBO is a must.
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From Don Barnett
on 08-Nov-2009 |
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After checking AirNav, I noticed all this great comments about Innisfree Jet Center...So I gave Carl a call and booked one of their hotels...And the rest is history...It is everything everyone expressed...5 STAR rating and best future FBO in the country..
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From Kl Jones
on 23-Oct-2009 |
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Exotic cars for crew cars! Better than first class. Book a beach hotel with them and the best of the best in general aviation terminals is free.
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From Andy Vadyak
on 21-Oct-2009 |
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Sit back, relax and rest assured that Innisfree Jet Center can take care of it all! We made the trip to PNS in our light twin. Ever since my first email inquiry, Carl and Raina have been true professionals with fine attention to detail and exceptional customer service. On the day of our arrival they were waiting to welcome us outside and provided fine red carpet treatment. Our rental car was moved alongside our a/c before we could even get our bags out and the facility is simply gorgeous with all the amenities. We needed to adjust our travel plans and Carl was ready and waiting to assist. He even coordinated for us with our follow-on FBO as we prepared to depart PNS. Thank you Innisfree for doing your part in making our stay in Pensacola a wonderful one. I wish there were more like you! We'll be back.
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From Wolfgang Weimer
on 26-Jul-2009 |
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What a great private facility! Carl and Raina could not have been more helpful with rental car and directions when we stopped overnight with our single engine. This is one of the best FBO's we've been to. Hopefully this facility will open to the public soon!
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From Robert Lee
on 04-Jun-2009 |
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Looking for first class treatment, then choose Innisfree Jet Center in Pensacola. Car rental, hotel reservations and aircraft care are outstanding. It was nice to have people concerned for your equipment and personal needs.
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From David Morrison
on 20-May-2009 |
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Great facility with 1st class service. Carl and Raina our obviously customer driven and this shows. I look forward to going back!
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From Robert Staples
on 16-May-2009 |
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Innisfree Jet Center is a pilot's country club. The facility is platinum level and the staff is too. Raina made are car rental reservations, Carl tracked us in on FlightAware and was there to meet us in the evening though we were 2 hours late. My wife and daughter were very impressed with the service, facilities and people. On the day of departure, they took extra care to make certain local storms with hail did not impact our Bonanza by pulling it back into the hangar before I even could ask. This is "The Winning Team" of administration and facilities. If you ever wanted to experience the ultimate in FBO service Innisfree Jet Center is the place to visit.
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From Rebecca Ritter
on 12-May-2009 |
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Absolutely the BEST service, care and facility. Wonderful treatment to both our plane and us. I highly recommend this FBO to everyone staying at the hotels on the beach.
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From Sonia Bortolin
on 05-May-2009 |
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What an incredible place... The facilities are stunning and the service was First Class. I highly recommend using their services. They will assist you with Hotels, car rental and anything else you may need. A+++++
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From Erick Larson
on 05-May-2009 |
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Innisfree Jet Center provides positively the "best" customer service I have ever experienced at an FBO. We flew our King Air 90 in for the weekend and used the conference room all day. Raina met us with the red carpet and had our rental car loaded with our luggage. Our lunch was catered in and delivered to us. When our meeting ran into the evening, she stayed and made sure the hotel kept our reservations valid. She even recommended the best places for dinner and entertainment. Upon leaving, Carl had our aircraft pulled out and ready to go. He tracked us through some thunderstorms on the way home and sent a nice follow up email to welcome us home and thank us for choosing Innisfree. As an FBO owner myself, I can appreciate the places that go "the extra mile" to satisfy the customer. I will use Innisfree as an example at my own facility on how customer service can make the difference. -Erick-
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From Michael Fruge
on 20-Apr-2009 |
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I have to admit that when I read the comments here I thought it had to be a marketing effort, but let me tell you that all the comments here are true. I can't say enough good things about the facility, the people and the service they provided. I, like some of the other visitors was here on business, but will definitely be returning.
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From J Lebolt
on 14-Apr-2009 |
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Unbelievably beautiful facility, worth an overnight stay at one of the hotels just to see this place and experience the service. Greeted by Carl, Raina, and hotel owner Julian, Made my wife (an uneasy flier) with our 4-month daughter very much at ease after a long bumpy flight. I have never seen service or facilities like this in my travels. We arrived 30 minutes late because of weather and were greeted with smiles and our rental car planeside. You would of thought I was pulling in with a Gulfstream or visiting the Ritz Carlton while in town but low and behold, just a single engine Cirrus with a family staying at an incredible Hilton. This FBO/luxury clubhouse is used to welcome guests of Julian's hotels on PNS beaches. I was in town on business but will definitely consider Pensacola for my next vacation just to visit the facility again and rest easy knowing my plane was hangared and taken care of for the stay. Overall A++, can't wait to visit again.
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