| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
Average rating: 
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From Kenny Wirtjes
on 27-Jan-2012 |
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Since May 2002, Randy at NAI has taken care of my 1960 Cessna 182C. This airplane won the Contemporary Custom award at Oshkosh in 1993. Nobody touches this airplane except for me (to fly it) and Randy's group (to maintain it).
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From Johnny Gioeli
on 27-Nov-2011 |
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Don't let one negative posting sway you from this TOP NOTCH group. They have been handling my Piper for over 7 years...I will let NO ONE touch her but Randy and the gang. They go FAR BEYOND what any service group would do to please a customer. Incidentally, phone manners 101... Identify yourself on the phone and say why you are calling...What's wrong with people?
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From Gil Aguilar
on 16-May-2011 |
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Too bad I can't give 10 stars. Randy and his team at NAI are simply the best.
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From Randal Whittle
on 13-Jan-2011 |
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It grieves me to see the negative posting someone put here--and unfortunate for that gentleman that posted it, because I have over the last 5 years and with 2 different airplanes received unparalleled honest, reliable, intelligent, friendly, and even speedy service. Randy Clark and his crew are top-notch, bending over backwards to help me when I've been in a pinch, and excellent troubleshooters to figure out those strange problems nobody else seems to know how to solve. I count my blessings to be hangared at a field with this quality of mechanic to rely on. Anyone who's ever run a business knows you get a lot of sales calls interrupting your day. If you are that easily offended, that's too bad for you--you have no idea what you're missing out on!
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From Rudi Dekkers
on 26-Nov-2010 |
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I called for service, an annual, I was nice on the phone, he asked if I was selling something, and hung up the phone, well he lost a customerResponse from NAI Aircraft Services, NAI Aircraft Services
From the first impression on the phone with Mr. Dekkers, his comment and tone sounded like a sales call. When he was asked if he was selling something (as we do get many calls daily from sales/telemarketing) he responded with "Is that any way to answer the phone?". At this point the phone call was terminated. Had Mr. Dekkers provided us with any indication he was a prospective customer we would have given an apology and continued the call. At NAI we take our customer service seriously and sincerely regret any misunderstandings such as this.
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From Bill Murrell
on 25-May-2009 |
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I have been using NAI for several years for repairs and have always been happy with the work done.
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