Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Todd Hilde
on 29-Jan-2020 |
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Arrived at Atlantic on 1/17/20 in my Citation M2 and had multiple bad experiences that leads me to believe there is a culture problem that starts at the top. I stayed for two days. Aircraft was not topped off as requested when I arrived back at the airport, ok, that is not the end of the world. I had enough fuel to get home, but I had to face additional $300 facility charge without the fuel. The real problem came when I returned home and realized I had left my iPad in rental car. It took three calls to the front desk to get them to go out and look in rental car on a Sunday afternoon. After each call I was promised they would call me back shortly. On the third call the woman pointed out that I was interrupting her and got aggressive with me. The next day I left a voicemail directly on the General Manager's line and did not get a call back. My issue encompassed the line, front desk, and General Manager.
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From George Ingersoll C-172 N2209E
on 13-Nov-2018 |
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During my first trip to Wiley Post November 9th and 10th, Carlos and the rest of the Atlantic crew were most accommodating for our overnight hangar needs, and early departure the next morning. Once we secured our plane in the spotless hangar, it was obvious that this was indeed a first class operation. While loading the rescue dogs bound for Denver and preparing for departure, the staff continued to be very courteous and helpful every step of the way. With such hospitality and professional service, we will plan to return to Wiley Post, and to Atlantic.
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Arrived at Atlantic on 1/17/20 in my Citation M2 and had multiple bad experiences that leads me to believe there is a culture problem that starts at the top. I stayed for two days. Aircraft was not topped off as requested when I arrived back at the airport, ok, that is not the end of the world. I had enough fuel to get home, but I had to face additional $300 facility charge without the fuel. The real problem came when I returned home and realized I had left my iPad in rental car. It took three calls to the front desk to get them to go out and look in rental car on a Sunday afternoon. After each call I was promised they would call me back shortly. On the third call the woman pointed out that I was interrupting her and got aggressive with me. The next day I left a voicemail directly on the General Manager's line and did not get a call back. My issue encompassed the line, front desk, and General Manager.
During my first trip to Wiley Post November 9th and 10th, Carlos and the rest of the Atlantic crew were most accommodating for our overnight hangar needs, and early departure the next morning. Once we secured our plane in the spotless hangar, it was obvious that this was indeed a first class operation. While loading the rescue dogs bound for Denver and preparing for departure, the staff continued to be very courteous and helpful every step of the way. With such hospitality and professional service, we will plan to return to Wiley Post, and to Atlantic.
