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From Bob and Nancy Young N56580
We landed in our Piper Cherokee for fuel on a trip from Ohio to Maine. Due to Weather we were forced to delay and then stay overnight in Rome. I can say enough about how helpful and pleasant every member of the staff at RME was. Even in a Piper Cherokee we were treated like we just flew in with a 737. Receptionists Ashley and Nicole were so pleasant and worked to find us a hotel in the area when it seemed that everything was full. They worked and made calls until they found a room. We were loaned a great crew car to go to a local restaurant. The weather cleared the next morning and when we were ready to leave we found that our battery was dead. Micheal the line boss came to our rescue with jumper cables and got us started. We were very impressed with each member of your staff there. Great job. We actually stopped there again for fuel on our return trip and had the same great service. Thanks
From Gary Jones
Great service and reasonable fuel prices. This was my 2nd time there and will stop by again.
From Tim Wood
Called Million Air in the afternoon, told them I'd be flying in from Michigan, arriving at about 10:30 p.m. They told me they close at 10:00, but I could pay to have them stay late. I said ok. I arrived at 10:15 p.m., place was closed, and I was locked inside the airport with no way out. In the morning, they still tried to charge me for them staying late!
Response from Danielle Olson, Marketing Assistant, Million Air Rome We're terribly sorry for the miscommunication in regards to your arrival. Our standing policy is to await a final confirmation from the pilot before we arrange after-hours ops. We also have phone numbers listed on the door in the event that immediate services are needed after hours. We hope you'll give us another opportunity to provide you with the Ultimate VIP Experience.
From Michael Nowak
Spent the weekend visiting family and the Central NY area. This place is perfect. Million Air facilities are modern with on-site access to car rentals and their employees were extremely helpful. Local ATC and tower provide all the services you get at a larger airport with a small airport feel. Will definitely be coming back here again when my travels take me this way. Make sure to ask for a long landing on runway 15 or you will taxi for quite a bit.