USAirports Flight Support

at Greater Rochester International Airport

• Aviation fuel
• Oxygen service
• Aircraft parking (ramp or tiedown)
• Hangars
• Passenger terminal and lounge
• Aircraft charters
• Aircraft maintenance
• Avionics sales and service
• Catering
• Rental cars
• Courtesy transportation
• Courtesy cars (free for pilots to use in the local area)
• Pilots lounge / snooze room
• Public telephone
• Computerized weather
• Internet access
• Restrooms
• Showers
• Other business

From P David Miller on 04-Oct-2008

I just spent 3 days there. I had an alternator failure above a cloud deck 12 miles from KROC. The controllers were very helpful and got me down on the ILS, firetrucks all lined up. The guys at USAirports were great. It was a hard alternator to find, but they called everywhere and had a replacement shipped in overnight. Although they work mainly on turbojets, they got the work done as soon as it arrived and I was on my way. They FBO was able to get me a crew rate for a hotel and a car was on site to rent. Class A operation all around.
 

From Alex Firescu on 19-Jun-2008

Great experience! Everybody is very pleasant, polite, professional, and made sure you really felt welcomed, from the line personnel to the front desk and maintenance as well (we needed nitrogen in one tire - very quick service). Highly recommended!!!
 

From Don Dumas on 15-Jun-2008

This was my Third stop on a multi-city (KHSV, KRIC, KROC, KOWB) trip, KHSV and KOWB were fuel stops. I've created reviews in each of the location to describe my FBO experience for pilot reference. My Type aircraft is a Cirrus SR22. My experience at KROC USAirports was mixed. Good as the staff was friendly and professional. Good as the facilities were very acceptable. Bad as I was charged $2.75 landing fee, $15 per night tie down and the fuel price was higher than any of my previous stops. My personal opinion is this is not a very GA friendly FBO compared to others I've visited on this trip and others. But it looks like this area is very limited as far as full facility airports compared to other states I've visited. I recommend this FBO if you are comfortable with the additional fees.
 

From Greg Young on 31-May-2008

I flew in a single engine 11PM and left the next morning. Friendly staff, but I needed no services, yet just being on the ramp overnight was $32.50 --OUCH! I could buy 15 gallons to have $15 of it waived but the gas was $2/gal more expensive than elsewhere I looked. So in the future I will land at a surrounding airport and get a ride, rent a car, or get a cab. Since I was the only single engine on the ramp I think I was late on the uptake.
 

From JD Kinman on 18-May-2008

Had to re-route to KROC from Waterville, Maine due to wx. Chose USAirports due to Landmark's bad rep. Nicole at USA took complete care of us. Waived all fees as we filled up tanks. Booked us a room at a discount for the evening, and arranged full, round-trip transportation. If you want service, USAirports will do it. If you want to pinch pennies--find an unattended airport.
 

From Lon J. Sauter on 14-May-2008

I had to visit ROC for my annual FAA DPE meeting and parked on the NW ramp as usual. When it came time to leave, I was told there was a $15 parking fee and a $2.25 landing fee. The facility manager came out when I challenged the fee, as I had never been charged before, and he asked if I bought fuel. I said no, and he said they should charge me a $50 ramp fee!! These guys are really trying to kill GA.
 

From Peter Seavey on 18-Mar-2008

Excellent service here. Kudos to the deicing crew. They knew how to get the job done right and quickly enough so that we were able to depart without issue. Their experience with the typical lake effect weather was evident.
 

From Pete Sandhu on 13-Oct-2007

I diverted to KROC when ceilings were too low to land at Ledgedale. I knew that the fuel would be more, but it was probably not worth moving my plane the next day for the cheap gas. I asked about the overnight fees and was told that the $15/night charge was waived for a fuel purchase. However, when I checked out, I was told that an additional $15 facilities charge was waived, but I was charged for the overnights. Not Cool.
 

From Mark Campolong on 16-Sep-2007

Landed at US Airports 9/15/07 and was treated well. Jet fuel was $4.86. There were fresh cookies and popcorn in the lobby
 

From Neal Rudy on 23-Aug-2007

Flew Seneca in to see family. No help or attention from line guys arriving or departing. Filled tanks with 100LL @ $4.86 per Gallon. $4.25 landing fee. $20 per night for parking outside, they did NOT tie down plane. $25 "access fee" No clue what this is. Surly and slow counter service. Did not offer to bring plane to FBO for loading.
 

From Lee Smith on 18-Aug-2007

Their services are above and beyond. I accidentally left some important papers at the FBO when I departed. They traced me from info in the papers, and subsequently arranged for a next day shipment to me in Maine. Great Service.
 

From P Kaiser on 09-Aug-2007

Great place. We received the red carpet treatment. They brought the rental car to the airplane. Employees are there to serve.
 

From Robert Leader on 23-Jun-2007

On June 19, I barely landed before a severe thunderstorm after diverting from a fuel stop at Brockport NY. Wind gust hit close to 60mph with heavy rain and lightning. Yet, USAirports ground crew were standing in a driving rain with surrounding lightning prepared to park me close in front of a hangar where they would later push me into a hangar out of this severe weather so we could deplane. The ground crew was soaked. They had done far more than I would have. With the lightning, it was dangerous. One of my passengers was an 89-year-old man on oxygen with a wheel chair on board. Only way we could get him off was carry him off the old P-Navajo. I just want to use this spot to thank a professional and courteous ground crew at USAirports for going way beyond their duty for me.
 

From Michael Giere on 21-Jun-2007

Had an enjoyable visit in Rochester with USAirports staff. Left the plane on their ramp overnight. Didn't need fuel but had great service and no extra ramp charges. Great price on rental (crew) car. Will use them again next time.
 

From Andrew Sarangan on 09-Oct-2006

I parked here for one night. The staff was friendly. They moved the airplane to a tie down spot and brought it back for me when I was ready to go. I was told they would waive the tie down fee if I buy fuel. But during checkout I was charged $15 for tie down and $2.75 for landing fee. They said I had to buy at least 15 gallons to qualify for the free tie down. Fair enough, but I wish they told me this earlier so that I could have planned my fuel differently. I was flying a little Zodiac that only needed 10 gallons to fill up. The FBO is conveniently located near runway 25. You don't have to spend a lot of time taxiing.
 

From Jeff Dalton on 14-Aug-2006

Stopped at USAirports in our PA-28 twice in one week due to weather. Line guys are 1st class as is the office staff. Before we walked in they had already called the hotel to make sure there were rooms. Then they ran us over to the hotel in the van. Due to T-Storms they rolled me into the hangar for $25 a night. Fuel is pricy ($5.75 compared to $3.80 in Michigan where I'm from) but well worth it since the service was so great.
 

From Carlos Roca on 14-Dec-2005

Flew in our Premier 1 and found the prices as advertised and the service great. We used the crew car for about 2.5 hours and they were very nice. We would use them again.