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From Earl Werner
on 03-Jan-2010 |
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Dropped off a UC SBA Student on the Sunday after New Years. They made room for a lowly Baron amid a ramp full of Jets and had a lineman drive the student to campus instead of taking a Taxi. Even with all of the jet traffic, my plane was filled and they had me on my way in about 10 minutes. All of that plus a $0.50 per gallon discount on the fuel and no ramp fees. Great Service from Denise who was working the desk.
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From Michael Reznick
on 08-Nov-2009 |
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Flew in with my wife on 11-8-09 and had a great experience. Bought 10 gallons of gas to avoid the parking fee (I.E., not a big spender). Had called ahead for a compact rental car and even though the rental car was available, they offered a crew car for free. Nice new Mustang convertible instead of $40 to rent compact. All just to be nice. I never asked, they offered. Have never had this happen anywhere else before.
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From James Campbell
on 12-Sep-2009 |
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Lineman came out to park us in a little 172 about 150 feet from the door, lady inside was somewhat courteous, $28 ramp fee waived with 7 gallons of gas in a 172 (gas 50 cents off on Sat/Sun), overall average Signature service. Good stop for Elephant Bar right out the front door of the hangar.
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From David Carson
on 19-Jul-2009 |
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I stopped there for gas on the way up from KMRY. I was there for an hour to buy gas and get lunch and they charged me $28. That is a pretty stiff fee for an hour visit. It also seems silly to have to complain about it. Either they should impose it on everyone or nobody. The staff seemed like they really did not care about the GA pilot. Next time I will fly in the 747 instead of the 172.
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From Hazurasingh Siviya
on 28-May-2009 |
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Real nice staff, waved off the $28 handling charge as I bought fuel from Signature. BTW I had flown in on a C-172 and was treated real well. Definite place to fly into if you are in and around the beautiful Santa Barbara.
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From Robert Boerner
on 19-May-2009 |
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We arrived twice last week at SBA and again were met with nice friendly people. The $28 handling fee was waived with a small fuel purchase. Parking fee was $15 for an overnighter. Nice people and they have no problem with our dog coming through their facility.
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From Ted Cacouris
on 04-May-2009 |
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Consistent with the other reviews, I was very happy with the service Signature provided. We showed up Friday afternoon in a C-172 and the staff was very courteous. With a top off fuel request (19 gal), they waived the fees and suggested the fueling be done on Saturday when the price went down $0.50/gal. Tie-down was only $15 for the night - for those that complain about fees, note that many hotels charge at least that much for parking. I had booked a rental car directly with an agency, so Signature took us with their van to the car rental agency to pick it up, and upon return, took care of returning the car for us from the FBO, saving us time.
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From Alexander Kazanis
on 20-Apr-2009 |
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I flew to SBA for the first time on 19APR with my wife and couple of friends in a C-172. I called ahead to Signature based on comments from this site and I was not disappointed! First class service even for the smallest of planes. My friends were very impressed with the level of professionalism and the crew car (a Mustang convertible- first-come, first-serve). I will definitely come back to Signature when I am back in the area!
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From S Duke
on 15-Feb-2009 |
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Moved jet to Signature for hangar space at $45 a night and $1.00 per gallon off Atlantic's fuel price. Never have I chosen Signature over any FBO, but Matt at Signature offered us a great deal. Give Matt a call. My business is going to Signature!
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From Luke Helm
on 12-Nov-2008 |
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Good service. Directed us to parking, brought rental car over, fuel was fast, nice facility, fresh chocolate chip cookies inside, brought out air for a low tire quickly. Only complaint was they didn't answer their radio on the taxi in. Fuel was of course over-priced but gave a 50-cent/gal discount for the weekend and 7 gallons waived the $25 handling charge. Paid $15 per night parking. Book the KSBA rental car online through a travel service (yahoo, hotwire, etc) for the best rates, then call to tell them to deliver it to Signature (extra $10 charge from Enterprise).
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From Scott Miles
on 28-Oct-2008 |
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Flew into SBA on a Friday afternoon to check out a local college. Taxi up to Signature and they have someone to park you and a large golf cart to pick you and your baggage off to the terminal. Rental car arrived shortly there after. Ramp fee was $24 and waived with a 7 gallon fuel purchase with was $6.32 (weekend) $6.82 (weekday). But that was worth it to save the $24. Either $10 or $15 a night to park. Expensive but no other real alternatives at this airport. Atlantic is pretty much the same final costs. Santa Ynez makes a good alternative if SBA is fogged in. Fog was rolling when we departed on Saturday afternoon and we scooted out from underneath just after rotation to nice clear skies.
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From Ali Bahadi
on 08-Oct-2008 |
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Absolutely top notch service, very friendly staff, going the extra mile for even a 172 pilot. Courtesy car was not available, nevertheless, we were dropped off downtown and picked up at the airport terminal at the drop of a dime. Best service I have yet to experience. Thanks guys!
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From Michael Lancy
on 19-Sep-2008 |
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Signature though pricey really does provide excellent service. With my last flight into SBA the fueler mistakenly topped off the right side. The line manager waived the charges for 11 gallons!!! Never wined or made excuses and was genuinely more concerned with my W&B then the fuel cost. All along with smiles and thank you's from the staff. From where I come from, that's service! Staff also handled my car rental professionally as well. Quick and Easy. I'll always use them when I have the choice.
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From Robert Boerner
on 14-Sep-2008 |
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We visit Santa Barbara a few times each year and again were welcomed by the wonderful desk staff at Signature. Even in our little 172 and taking less than $100 in fuel, they make us feel very welcome. We will continue to visit them each time we come to Santa Barbara. Thanks gang!
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From David O'Neill
on 29-Aug-2008 |
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I didn't use Signature Flight Support but did fly into KSBA on my long Xcountry while working on my private license in a C172S. A little tip for first-timers in small aircraft: when taking off from RWY 15L or 15R, perform a soft field take-off. What happens with a normal take-off is once you are near rotation speed, you're crossing RWY 25 and the uneven intersection can cause the plane to bounce before you're ready to fly. Doing a soft field take-off allows you to be airborne before you reach RWY 25. Happy flying!
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From Lance Murray
on 23-Jun-2008 |
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PAY ATTENTION. After 10pm they want a big fee for after hours access to your aircraft. You cannot jump the fence due to Barb Wire. Airport security will not given you access. After 10pm you are stuck unless you want to pay a $150 after hours charge. And nearly $8.00 for 100LL and $9.00 for Jet A. You have got to be kidding. That is three dollars per gallon more than my home airport
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From Mike Radomsky
on 31-May-2008 |
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SBA is a frequent stop for me. Stacy, Denise, Bev, Topaz and the line crew all greet me by name, and provide really great personalized service; if the crew car is available, I am handed the keys as I walk in. The facility is small but excellent - pilot lounge, Internet, coffee, snacks, a meeting room, etc. Fuel is pricier than some other places, but discounted on weekends. Outstanding overall; I'll keep coming back.
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From Phil Duffy
on 12-May-2008 |
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One of the best FBO's we have used this year. All employees were "over the top" and very professional. Catering was some of the best we have experienced in 2008. Congrats to all Signature (SBA) employees!
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From Jennifer Goodwin
on 26-Nov-2007 |
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Nice place, friendly service. We flew in for gas and dinner; we were able to use a courtesy car to get food. After dinner we went to fly out and during our run-up we noticed our alternator was dead. It was late but signature let us leave the plane for free, and even dropped us off last night and picked us up this morning. We are getting our plane looked at on the field. Everyone is friendly and accommodating.
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From Bud Rasner
on 24-Nov-2007 |
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Your Jet A is over $1.50 more than average at any given time. A handling fee for "Service" that is outrageous. Many are getting wise to Signature predatory ways. The farmer understands this kind of service when he has the bull 'service' the cow.
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From Chris Schmelzer
on 19-Nov-2007 |
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Borderline criminal 'handling fee' I was told after getting out of my airplane there would be a $27 fee to just park. It was waived with fuel purchase at SIX dollars a gallon. Biggest problem is that there was NO HANDLING done by Signature as I even had to PUSH MY AIRPLANE back into parking myself. Handling fees for premium service is fine, but when you don't provide the service, you can't charge the fee. I'll do my best to avoid Signature in the future, as it is clear they don't care about 100LL burners.
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From Erick Teeters
on 02-Nov-2007 |
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I'm sitting in the new Atlantic facility right now cursing the horrible service and completely ignorant staff. While sitting here at Atlantic Aviation I saw some line guy nearly damage the nose wheel of a nice 182 before some guy stopped him. The fuel is pricey, the service stinks, and the staff is emotional. I'm going to give Signature a try on this next round. It's gotta be better than this!
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From Greg West
on 09-Oct-2007 |
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Stopped here for lunch (Elephant Bar just a few steps away) and quick turn fuel. $27 ramp fee (Cirrus SR22) waived with fuel purchase. Will use Signature again.
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From Matt Long
on 29-Aug-2007 |
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Flew into SBA on my IFR Training X-Country.... Lineman was waiting to park us after an ILS to 7, even though we never radioed in. Took on 7 gal of fuel, and the ramp fee was waived. Very friendly folks at Signature...Yes, Avgas is a little pricey...But it's California folks. BTW, very nice lunch at the Elephant Bar. We had to wait a few minutes till they opened, but very courteous, and prompt service.
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From Gary Sparks
on 01-Jul-2007 |
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We visited at 6:30pm on June 30th. We had to reposition the airplane from Mercury were we learned that they close at 9:00pm and it would be a $75.00 fee to be allowed ramp access after 9:00pm. Signature closes at 10:00pm. A very friendly representative who provided us with a free crew car and helped to make our Santa Barbara experience a pleasant one met us. Kudos to Signature!
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From Tom Ridderbush
on 25-Jun-2007 |
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We have been stopping by Signature SBA for the last few years. We have always enjoyed the entire staff. Yes the fuel may be pricey. So have a few cookies, a bag of popcorn and get over it! Thank you Ken, Kelly, Stacy and all of you for the great service.
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From Todd McKellar
on 05-Mar-2007 |
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We used Signature on a recent overnight in Santa Barbara. The staff was courteous and helpful. Our rental car was waiting for us when we arrived, and although they were very busy on our Sunday departure they handled everyone quickly and professionally. I will definitely use these folks again!
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