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From J. Bonilla
on 05-Feb-2012 |
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I stopped by January 14th with my Cessna 182 and I was treated just like if I had a big jet. Excellent customer service from the ladies at the front desk. Also, thank you for taking care of military folks like me by offering to waive fees. Very supportive of our military. Thank you we really appreciate it. See you next time!
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From Michael Simmons
on 24-Jan-2012 |
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I was making a quick fuel stop on my way further south and I enjoy stopping at Galaxy - and will most likely do so again. During this particular visit there seemed to be a disconnect between the fuel truck and the folks at the desk. The lady responsible for billing would not accept a radio call of the fuel total for my aircraft (not really clear why) and I had to WAIT UNTIL THE REMAINING AIRCRAFT WERE FUELED AND THE TICKETS WERE BROUGHT IN BY HAND before I could pay and be on my way. This was not a busy day thank goodness but the process could be more efficient.
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From Mike Bare
on 19-Jan-2012 |
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Recently had the pleasure of flying or company 441 into St Augustine and was well taken care of by Galaxy. Everyone really tried to go an extra step to make our stay easy and everyone I came in contact with deserves praise. Matthew O'Toole however really stood out in the line department. He and his team were ON IT! I waited for a long time for passengers and watched them expertly service everything from a Cherokees to Hawkers. I had a minute to visit with Matthew (think they call him Mattie) and learned he came from a very large FBO at HPN a few years ago. He had worked there for many many years and knows his stuff. He does an excellent job of leading his line crew New York style. I hope Galaxy knows how lucky they are to have a guy like this?
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From Alan Gardiner
on 08-Jan-2012 |
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Used Galaxy as base for the family vacation. Everything went well. Greeted immediately with offers of cold bottled water when we walked in the door. Quick check in, rental car was ready, restaurant was used for snacks for the kids. And the rest of the experience was equally positive. I've used Galaxy before. Even on real busy days, where there are biz-jets coming & going, and the place is buzzing, we are treated very well. Galaxy tries hard.
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From Don Morley
on 13-Nov-2011 |
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My Wife and I just got back from St. Augustine after a wonderful stay, but I have to say, my hats off to Galaxy Aviation FBO, By far the greatest we've ever been to, To Kathy a wonderful, warm, friendly and funny person there, she and the staff made my whole trip, and to Bill behind the Hertz counter, who made our "last minute" decision to rent a car fast and easy, The ATC Controllers are friendly and Fun to work with as well, the line staff greeted us at our plane with smiles and the whole experience was just awesome, thanks guys, I will be back, hopefully soon, , Again, ,, ,, , Hats off to you all.
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From Bruce Cameron, N38304X
on 05-Sep-2011 |
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Weathered Hurricane Irene (not much here, but Really prevented me fr getting back to KDXR, CT!) - Kathy, Tasley & the line staff couldn't have been nicer or more accommodating. Arrived for 1 day, stayed 3 w/ a couple site-seeing flights along the way. All in all, another Great Galaxy experience - prev. KSUA, Stuart Witham & BCT/Boca Thanks!
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From Michael Lusk
on 30-Aug-2011 |
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They met us at the airplane (Columbia 400) with our Hertz car. All papers in hand. Signed and left. They hangared the plane overnight as a courtesy! We get our plane serviced at Southeast Aero, but will always use Galaxy for everything else.
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From Ron Burkdoll
on 22-Jul-2011 |
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I flew into St. Augustine this week and had a wonderful experience at Galaxy Aviation. The line crew could not have done a better job at fueling and handling my Bonanza. First class service and staff in every way!
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From Steve Cohen
on 06-Jun-2011 |
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Fast, efficient, friendly service from everyone from the counter person to the line staff. Transportation by golf cart was a plus!
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From Jeff Bridges
on 07-May-2011 |
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Flew into SGJ on business for the 1st week of May 2011. This is an FBO that knows how to provide customer service. The experience begins on a great note with the golf cart meeting you on the taxiway and the rental car being ready before the engine is shut down. From there it continues with the excellent service at the desk. Departure was equally pleasant with everyone working quickly and friendly. It was truly a pleasure to do business with Galaxy. Kirk and Rory went above the call to make sure everything was perfect.
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From Gregg Brewer
on 01-May-2011 |
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We stopped here for fuel and lunch enroute to the Bahamas over Easter.. The FBO treated us as if we had come in on a G-5 instead of a Piper Cherokee.... Great service, fair fuel prices
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From Edward Lancaster
on 19-Apr-2011 |
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Ok, I was tempted like some of the others to get the cheap fuel and then taxi over to Galaxy. But I thought otherwise and decided I wanted them to take good care of us. WOW! Is all I can say for how they treated us when we arrive in our dinky light twin. They couldn't do enough for my wife, kids and I. Then to top it off when we returned to depart, they gave me a break on the quoted fuel and the tie-down; which takes the WOW factor off the chart. They may be the only FBO, but they act like you could walk out the door at any moment if not fully satisfied. They know customer service. A great additional experience to what turned out to be a wonderful and memorable family vacation.
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From John Wood
on 17-Apr-2011 |
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We had a superb experience at Galaxy St. Augustine. The two rental cars were on the spot and ready to go. Line and front desk service were both quite courteous. In a time of rising Jet-A prices, they honored an earlier quoted rate when a conflict between two fuel cards arose. We look forward to our next stop at KSGJ.
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From Wink McKinnon
on 07-Apr-2011 |
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This is a First Class FBO - stopped here for fuel and lunch in my Bonanza in route to KSUA on March 13th. Great service- nice people - good restaurant with view next door!
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From David Chandonnais
on 05-Apr-2011 |
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I stopped in on my way to Sun 'n Fun to see my family. The service was great and very professional.
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From Tim Sellers
on 04-Apr-2011 |
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Stopped over for lunch. Every Galaxy staff person was top notch. Arranged a rental car on short notice and had it at the plane before I could shut down. No ramp fee unless overnight. These folks are true professionals.
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From Greg Hale
on 03-Apr-2011 |
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Super facility. I stayed there during Sun n Fun and commuted in my RV10 back and forth to Lakeland. I was treated like a rock star. They took care of my airplane and hangared it every night. Hangar was $45.00 and worth every penny. Had the rent car waiting for me at the airplane when I arrived. Crew rate of $30.00 was great. Tower controllers were extremely friendly.
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From Ross Bowie
on 25-Mar-2011 |
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Visited St Augustine for the day in a PA28 and parked at Galaxy. Very professional, helpful and friendly staff, nice facility. Doesn't seem to matter if you're in a Global Express or a Cherokee, the service is great. We had the same experience last March.
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From Dan Sullivan
on 22-Jan-2011 |
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We flew in here for dinner and the night on our way to Key West for New Years. The staff treated us like rock stars~ I am trying to figure out how to plan all of my southerly trips around a stop to St. Augustine from here on out.
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From Frank Hellwig
on 30-Dec-2010 |
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This is our third time at SGJ and Galaxy. From the folks in the tower to the line crew and the people behind the desk, this is fun place to fly. Everyone is happy, helpful, and make us feel genuinely welcome. The Galaxy team seems to enjoy what they do and take pride in the service they provide. That, in turn, makes our stays here always a great experience.
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From William L. Snow, PE
on 29-Nov-2010 |
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Arrived the day before Thanksgiving. Fuel a bit more than the self serve, but they discounted it making the difference about $1.00 per gallon. Excellent service. My alternator failed and this was a repair stop. They suggested a GREAT mechanic...Premier Aviation, (Formerly Jacksonville Aviation Inc.) Matt Sandefur. They were excellent, quick, worked with my personal mechanic 1500 miles away over the long Thanksgiving weekend. Service like that is hard to come by. The airplane was fixed by Saturday after parts were FedEx'd. Awesome place. Highly recommended and worth every penny of fuel price if you are in need of service.
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From Matthew Hatfield
on 11-Nov-2010 |
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Last weekend was the first time I stopped in at St. Augustine other than for a quick fuel stop on my way to Abaco. We stayed for the weekend and I must say the staff was excellent! They had our rental pulled out to the airplane by the time we deboarded, very impressive considering we were not flying the big metal, our guests were super impressed and it was a really nice touch. We did not take on fuel but I thought the ramp fee was very reasonable considering the excellent service that we were given.
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From Bill Hobson
on 10-Oct-2010 |
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I stopped at Galaxy for a two-night stay and only needed 12 gallons. They nevertheless treated me like an important customer. This FBO is extremely well run, professional and friendly. It's tough to imagine them doing a better job for a little puddle-jumper owner like me.
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From Terry Huenefeld
on 25-Sep-2010 |
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Ferrying a little 172 out of SC I had to make an unscheduled stop in St. Augustine for some mechanical issues. I wasn't sure what to expect when I taxied into Galaxy in an old piston, but I must say the service I got was incredible. Actually I am blown away. Matty went so far above and beyond to help me in every way shape and form. The whole staff was incredible. Matty runs a great shift. Del behind the desk had me set up in a hotel room before I even knew what was going on. Words cannot describe how thankful I am to the whole crew at Galaxy for turning a nightmare day into something enjoyable. Once again thanks to Matty, Del, Jeff, Matt, and Juan!! They really are a good and solid team!!
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From John R. Stevenson
on 20-Sep-2010 |
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Called Galaxy and they arranged a room for us within walking distance or old St. Augustine. Upon arrival they were most courteous and they gave us a ride to our hotel. With a small fuel purchase they waved the overnight fee and gave a fuel discount. I am very happy with the way we were treated and will use this FBO again
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From Ron Burkdoll
on 14-Aug-2010 |
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I flew in for an overnight stay. The folks at Galaxy couldn't have been nicer. Special thanks to Patrick for all the help on the ramp and for arranging hangar space for my Bonanza. Everyone was super! Thanks....
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From Bruce Berkowitz
on 17-Jul-2010 |
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Flew in for a day in St. Augustine. Entire staff very friendly. Shuttled to and from the plane - even though it was a short distance. Easy to rent a car (three different companies to choose from). No ramp fee - even without purchasing fuel! A top notch FBO. Will definitely visit again!
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From Larry Fox
on 13-Jul-2010 |
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Nicest and most accomodating people on earth! they go the extra mile!
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From Matt Bocchino
on 09-Jul-2010 |
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I moved from Jacksonville down to Ft. Lauderdale for a year and a half, and would always stay with Galaxy when I'd fly back up to visit. The service and experience was always top of the line. Now that I've moved back to Jax, my experiences with this FBO continue to be exemplary. Yesterday I wasn't even a customer and Michael still offered to take me out to my plane in the golf cart to keep out of the sun. He really went above and beyond, with no benefit to himself. Great people and a great facility. Definitely choose Galaxy if you're coming to the Jacksonville/St. Augustine area.
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From Digby Solomon
on 02-Jul-2010 |
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Great service from friendly people. We arrived the night before Easter and they had our rental car at the plane, and the plane put away almost before I could unload it! They found us a hotel at a good price during a busy weekend, too.
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From Chris Stelly
on 06-Jun-2010 |
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Nice FBO. I requested a car 24 hours prior to arrival but the e-mail on the web site went somewhere besides the FBO so no car. Hertz is on property so problem was rectified immediately. Ice cold water and helpful linemen and desk personnel!
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From Craig Crocker
on 31-May-2010 |
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I have been flying in here since I was a student pilot back in 2006. Now I often fly Citations in and every time I have flown in here, I have gotten exceptional treatment. ATC is always more than friendly and extremely helpful and the line guys always strive to do an excellent job be it with getting catering or just having a friendly conversation. I wish every FBO I visit could be as courteous and friendly as this one. Great Job guys you make flying to St. Augustine a true pleasure!
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From Jason Beall
on 18-Apr-2010 |
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Friendly staff and great service. Will be back.
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From Hal Blank
on 05-Mar-2010 |
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Grace on Wings the Nations only Charity Air Ambulance service in the Nation stop into Galaxy Aviation for patient transport. The entire staff was fantastic and the General Manager Eric was great in assisting us by supporting our mission. God Bless you all.
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From Caleb Newville
on 04-Mar-2010 |
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Previously had an extremely sour experience with Galaxy at West Palm Beach and was apprehensive about stopping here. Called on the phone before stopping & assured by the manager of a good experience and was greatly impressed. Everyone was very welcoming and the friend who was picking us up expressed how impressed she was. Would highly recommend _this_ Galaxy location.
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From Dan Herr
on 01-Mar-2010 |
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Had a very nice stay. I never have been fuelled with such care: it was raining lightly and the lineman used rags to wipe the fuel cap and wing before removing the cap, and then covered the opening with a rag while he fuelled.
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From Ed Frederick
on 25-Feb-2010 |
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I had to be in Orange Park for 4 nights, and used Galaxy while I was there. Great service, and was even given a shade hangar during my stay at an extremely discounted rate, because I'd contacted them before I began my trip. I would not hesitate to use them again next time I am in the area.
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From Rob Ray, R2 Aviation
on 23-Feb-2010 |
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Absolutely awesome! We stopped here for a 2 hour visit in our RV-4 and were pleasantly surprised to find no ramp fee, free courtesy car, very friendly staff and spotless facilities. With the fly-by cafe next door and nearby St Augustine, you can't go wrong. A great stop, highly recommended!
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From Joe Gaynor
on 15-Feb-2010 |
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Great service and wonderful southern hospitality!! Ask for Del!! We'll be back for sure.
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From Paul McClure
on 20-Jan-2010 |
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Excellent Airport and FBO! Great service and the best hamburger I ever had - really! Fuel is a little on the high side, but they gave mea $0.70 discount. I will be back with my Mooney.
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From Jim Hudgin
on 10-Dec-2009 |
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I had a very positive experience at SGJ and Galaxy Aviation over a 2 day stay. They were very accommodating and went far beyond normal expectations for a FBO for service and transportation. I highly recommend this company.
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From Andrew Elwood
on 07-Dec-2009 |
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Was one of our stops on a 5 day IFR cross country. Nice operation!
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From Jim Russell, N19AJ
on 24-Nov-2009 |
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Stopped into Galaxy 11/22/2009 for bad WX. Was greeted by first class line service. In the O was met by Del who was very helpful. Got us a rental car quick. Picked up plane next day Jack had plane ready and a fair $15.00 overnight ramp fee as we took on no services. 5 star operation. Other FBO's could learn from them. Thanks
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From Scott Chancey
on 08-Nov-2009 |
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Sorry guys this has been a long time coming. Even though it was about a month ago my service was so excellent at Galaxy Aviation I had to let everyone know. On 10/9 I pulled up to the Galaxy ramp with wife and two small children in a 1983 172P right in next to a Gulfstream V. The staff was so nice and friendly that you would have thought we came in the GV not the 172. Best FBO in Florida hands down.
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From West Jones, N4380Y
on 31-Oct-2009 |
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Eric Johnson and the entire staff of Galaxy Aviation at KSGJ does an outstanding job of taking care of their customers. I wish we flew there more often. Thanks to all of you!
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From Bulent Aliev
on 28-Sep-2009 |
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On Sept 24 we flew 3 Experimental aircraft EZ type to St Augustine and taxied to Galaxy Aviation. From beginning to departure 3 days later, it was a first class experience. Our aircraft were parked in the shade beside the big jets, the staff was extremely friendly and helpful. They even drove us to our B&B and back. We'll be back as soon as work permits. Thank you.
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From Sam Lindsey
on 22-Sep-2009 |
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The staff at Galaxy is top notch, and went far above and beyond the norm last week when a student of mine and I dropped in for dinner. After using the crew car to find food, we came back only to find the airplane having a maintenance problem. The guys at the desk stayed late and helped to make hotel reservations, then gave us a ride to the hotel, all after normal business hours! In the morning the early crew helped arrange a tug over to VALIANT AVIATION where some more top notch maintenance folks took care of the fuel leak and got us on our way. Couldn't ask for better service - FIRST CLASS ALL THE WAY!
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From Anthony Perea
on 08-Sep-2009 |
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Flew in for Labor Day weekend. It was my first time in St. Augustine. The staff at Galaxy Aviation was very helpful with tips, maps and suggestions. Outstanding customer service and staff. Highly recommend. Received fuel discount and one parking night off for refueling. Controllers sensitive to out of town pilots. Very helpful.
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From Dr. Robert E. ONeil
on 07-Sep-2009 |
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N578CP August 31, 2009 Excellent service, took me to my hotel in the courtesy car and picked me up the next day after my meeting. I was having the plane serviced @ Southeast Aero, they dropped me off there. Everything was in order. Great FBO...
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From Eric Perdew
on 28-Jul-2009 |
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I came through on Angel Flight on Monday (7/27). First, the view on the approach on runway 31 is great (beaches, ocean, etc.). Second, the controllers seem very eager to have you in their airspace, which was a nice change of pace from Orlando, which was quite hectic. The ground guys and the front desk folks were great. The amenities in the pilot lounge (shower, etc.) were first-rate. Pleasant experience...
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From Sean Dougherty
on 09-May-2009 |
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We flew into SGJ without any idea there were multiple fly-ins and a PGA event. Galaxy had airplanes parked in overflow and on the runway, but they had golf carts taking everyone where they needed to go. No delay at all for arrival or departure. Between Galaxy and the controllers I haven't been to many airports with better service.
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From Phil Sprang
on 25-Apr-2009 |
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We just left Galaxy Aviation after a 2-night stay. As always, the service was superb! We fly a 182 and got treated as though we were flying a GV. A quick phone call got us a rental car and a hotel on short notice. The line guys ROCK! Galaxy Aviation in St. Augustine has got customer service down to a fine art.
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From Wink McKinnon
on 25-Mar-2009 |
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On March 17th we landed at SGJ and parked our Bonanza N85WM at Galaxy for 2 days. Service was superb - very attentive and friendly staff. Had a nice lunch at the Fly-By-Cafe upon our arrival. Looking forward to our next trip.
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From Paul Dovi
on 25-Mar-2009 |
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I flew into St. Augustine for lunch a few weeks ago with some friends. The FBO was very friendly, giving us a ride from the ramp to the restaurant at the FBO. The food was pretty good at the restaurant, but the service a little slow. When we were finished we met the manager who gave us some souvenirs because we were Embry-Riddle students, really nice guy! I will definitely be back.
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From Rick Sorrell
on 18-Mar-2009 |
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Did a pickup for an Angel Flight. Staff was very courteous and helpful about getting us on our way. We were running a bit late due to weather and the staff did everything they could to make this a quick turnaround. Thank you Galaxy.
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