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From Glenn Reynolds
on 07-Feb-2018 |
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I was on a check ride flight and we stopped for lunch. The staff was very polite and helpful. Lineman took my fuel order. Front desk was on the phone so we simply waved and went to lunch. After a great on field lunch, plane was fueled, invoice was ready and we returned to the mission. Excellent service
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From Paulina Akaydin
on 23-Jan-2018 |
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My husband and I visited Sonoma Jet Center many years ago, and I can still remember the quality of service the gentleman at the front desk provided. We flew in a 172 and were treated like a million bucks. From providing a complimentary bottle of wine to being super attentive to our needs- the staff at this FBO is way above average. We visit many FBO's around the country, and most of my experiences have been unmemorable/mediocre but Sonoma Jet Center has left a lasting impression on both my husband and me. I actually created an account with AirNav just to leave this review. Looking at the comments below, it's very clear these guys know what they're doing. I wish I got the gentleman's name at the front desk, because he deserves recognition for sure. Thanks guys for the great service!
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From Loren Lancaster
on 05-Jan-2018 |
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I experienced many features of the Sonoma Jet Center. Not only did I get fuel and use the various pilot resources, but I also worked with Ron to get some unscheduled maintenance work completed while I was there on vacation. There are three things that stood out for me at the Sonoma JetCenter. Everyone I interacted with was very friendly and eager to treat me like a new friend, not just the transient I was. They were more than generous in helping with maintenance, parking, fuel, snacks, cold water, access to planning, etc. The prices they charged for every aspect was fair to good. They are very pilot friendly people and their owners take good care of their employees. Originally I parked at the Kaiser FBO, but strangely found them actually recommending Ron and the Jet Center for my needs. The Jet Center bent over backward to relocate my plane to their facility. The rest after that was just a joy with every service reliably provided. I can't wait to return for more fuel and maintenance.
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From Robert Wright
on 03-Oct-2017 |
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Sonoma Jet Center sets the Gold Standard for customer service. When we arrived, the rental car was plane-side, even though we had reserved through the agency rather than the FBO. At each step, we were treated like royalty, even flying a Mooney. The courteous and professional staff anticipated our requirements like clockwork, from arrival to departure. The owners, Josh and Julia, are personally involved in the operations and their attention to detail shows.
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From Mike Arnold
on 23-Jul-2017 |
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Great customer service staff (Thanks Madison!!) and I really appreciate when the president of the company is out there huffing bags and checking on my PC-12 when we're surrounded by Galaxies and Gulfstreams,
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From Michael Cox
on 02-Jul-2017 |
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Amazing experience with Sonoma Jet Center. We were marshaled in by a very nice young gentleman who helped offload our luggage and bantered back and forth with our two boys. He brought the crew car up to the plane and later that night met us when we came back to depart. The staff inside gave us some great tips and was all smiles. Even in a C172, we felt like appreciated and valued customers. We will be back. Soon. Top notch experience.
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From Joe Labrie
on 30-Jun-2017 |
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First time visitor to the airport. Blew out a main tire at landing. Ron at Sonoma Jet Center and the maintenance crew jumped right on it and had it replace in a couple hours. Great service and a Great team of people. Made it home for dinner later that night...In Los Angeles
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From Glenn Reynolds
on 05-Jun-2017 |
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Arrived in a piston and got enthusiastic service from a team which really went out of their way to let me know they appreciated my patronage. We stopped in for one of the best burgers at the on field restaurant and look forward to returning. I highly recommend the Jet Center
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From Alfred Jones
on 27-May-2017 |
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Another great experience at Sonoma Jet. Very friendly people, prompt and courteous service. Chanced to see Josh, the owner again. He remembered us and got out of his car to chat, which is always a marvelous feeling. I've landed a piston single-engine in all of the Lower 48. There are very few FBOs that measure up to Sonoma Jet.
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From Richard Greb
on 07-Apr-2017 |
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Another great experience with Sonoma Jet Center.
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From Stan Demski
on 04-Nov-2016 |
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Flew in today in a single engine piston and pulled up to the front of this FBO and was greeted by the friendliest line guy I have ever met. Went inside and the staff was equally friendly to my passenger and myself. They promptly took my fuel order, offered the use of a crew car, and offered bottled water. Within minutes we were on our way to an appointment. I have been to many FBOs over the years and this one has the best service and staff I have ever experienced. When we returned the plane was fueled and ready. Way to go Sonoma Jet Center, somebody deserves some credit for hiring and training the best people in this business. I definitely will return.
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From Richard Greb
on 23-Aug-2016 |
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Excellent experience with Sonoma Jet Center from the line personnel who marshaled us in, had rental car pulled up to baggage doors, and couldn't have been more eager to help. To the front desk folks who were professional, cheerful, and could not have been more helpful with suggestions during our stay in the area. Upon deplaning, we were met by both the General Manager and President thanking us for using their facility. Crowning point was as we were getting ready to shut the passenger door, the President came running out to thank us again and handed us a very nice bottle of local wine as his token of appreciation. Sonoma Jet Center is a definite stop when traveling to the area.
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From Don Ferguson
on 17-Aug-2016 |
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Sonoma Jet Center has remained friendly to light general aviation despite the aspirations of KSTS to join the big boy commercial airline club. Day transient parking is free and Sonoma Jet Center treats all wonderfully, even my lowly C-172 and myself. Fuel prices are relatively low (I always buy a little) and the staff is quite wonderful. Here is an FBO worth patronizing. Oh, and the nearby restaurant is a cut above the usual greasy spoon and is open beyond the usual 2-3PM closure time.
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From Jay Griffith
on 19-Jun-2016 |
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Had some great service by Josh and his hand today. We were preparing for an almost 6 hour flight out of STS when we found out that our catering order had been cancelled by our caterers but failed to tell us. Without skipping a beat, Jet Center President Josh stepped right in and bought us lunch for our transcontinental flight. Amazing service! Can't wait to return again!
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From Alfred Jones
on 14-May-2016 |
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This is an amazing FBO! Stopped in today to buy some local olive oil (it's on sale at the desk) and to have lunch at the airport restaurant. Wonderful treatment by everyone including Josh, the owner. He understands us - he's a pilot himself. It's a pleasure to visit Sonoma Jet Center in Santa Rosa.
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From Tom Caruthers
on 15-Apr-2016 |
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Flew in today for lunch and a short meeting. Parked our Saratoga next to Dallas Cowboy's Gulfstream. We were treated like we were in a Gulfstream. Courtesy car was a new Dodge Caravan, for four bid guys. Best FBO experience ever.
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From Earl Schofield
on 24-Jan-2016 |
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Reasonable fuel price and super nice people made our unexpected overnight stay a pleasure. Thanks!
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From Jassen Todorov
on 17-Nov-2015 |
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Great service, wonderful people, nice atmosphere, cars available for a few hours. Will return soon!!
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From Adam Dwyer
on 09-Nov-2015 |
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Excellent service, as usual. Rena and Maddie saved the day for our passengers over the weekend. Thank you for!
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From William Neail Jr
on 27-Oct-2015 |
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Wonderful courteous staff from the amiable line boys to the awesome maintenance crew. My PA32-300 wouldn't start leaving me stranded and causing me to cancel my Angel Flight mission. I couldn't have been treated better if I needed help with a G5! Kudos to your team Joshua. Felt like I was transported back in time to a little country airport full of helpful folks - yet there were beautiful corporate jets to admire all around. Keep up the good work!
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From Ken Giles
on 15-Oct-2015 |
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Excellent service. Booked rental car through them ahead of time and they brought it planeside. Welcoming service, we were on a tight schedule for a business meeting and they accommodated fast arrival and departure. Nice facility with everything you might need. Highly recommended.
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From Daniel Whiting
on 13-Sep-2015 |
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Wow these guys were awesome! They brought my car rental out to the plane as soon as we parked and even put cold water bottles in the cup holders. Evan, the line guy, was obviously very busy but took the time to talk with us and kept asking if there's anything else he could do for us. I haven't flown into many FBOs yet, but this was by far the best I've visited!
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From Joel Graber
on 17-Aug-2015 |
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Excellent services. Met us at the airplane. Helped carry luggage and arrange for lodging and transportation. Performance is excellent.
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From Steven Lemke
on 25-Jun-2015 |
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Hands down best FBO I've been too. I've been to many, but they exceed on every level. The staff is friendly and knows what they are talking about. Definetly worth a stop by!
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From Harmik DerSahakian
on 19-Jun-2015 |
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Flew in on June 8th for two night stay (N5193T). Folks at Sonoma Jet Center were just great. The line guys took care of us and the admin at the FBO was fantastic. This was my second time at this FBO. I think it is going to be my choice from this point on. Thanks for everything.
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From Adam Dwyer
on 17-Jun-2015 |
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I seldom write AirNav Reviews but I cannot say enough great things about this FBO and every level of its staff. I look forward to our return!
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From Theodore Wright
on 31-May-2015 |
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5 stars the whole way around! This is a great FBO with an awesome staff. Everyone was very friendly and knew what they were doing. We flew our L39 in for a wine auction and the rental car was on the ramp ready to go with a complimentary bottle of wine inside. I needed a nitrogen service before departing (this is not replenished in flight in the L39), and they sent their knowledgable mechanic out with the nitrogen cart to get me topped off, no charge! When I am back in the Sonoma/Napa area, this is definitely my FBO of choice.
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From Jim Harley
on 29-May-2015 |
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We visit Sonoma Jet Center each year as part of the Wings of Freedom Tour with the B-17, B-24, B-25, and P-51. The level of support and assistance we receive at Sonoma Jet Center is one of the highest we see on our nationwide tour! Al and his line and CSR staff are second to none - professional, dedicated, and ALWAYS ready to help! The facilities are great and we feel like family when we visit! We HIGHLY recommend Sonoma Jet Center to all pilots!
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From Martyn Lewis
on 26-May-2015 |
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I have used this FBO on multiple occasions. They go out of their way to offer excellent service and help to all. In fact, they welcome the opportunity to do something special to get you safely and quickly on your way.
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I was on a check ride flight and we stopped for lunch. The staff was very polite and helpful. Lineman took my fuel order. Front desk was on the phone so we simply waved and went to lunch. After a great on field lunch, plane was fueled, invoice was ready and we returned to the mission. Excellent service
Sonoma Jet Center has remained friendly to light general aviation despite the aspirations of KSTS to join the big boy commercial airline club. Day transient parking is free and Sonoma Jet Center treats all wonderfully, even my lowly C-172 and myself. Fuel prices are relatively low (I always buy a little) and the staff is quite wonderful. Here is an FBO worth patronizing. Oh, and the nearby restaurant is a cut above the usual greasy spoon and is open beyond the usual 2-3PM closure time.
