Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
|
From Andrei Razsadin
on 29-Jun-2020 |
|---|
|
|
When I travel in the area I usually park here, as I've never had a bad experience. Since finding out the owner is a twin Cessna owner I was more excited to visit and see his plane. Well he wasn't there but the treatment was exceptional!!!! Thank you for the hospitality Scott and Angie, I'll be back. They treat everyone like a million bucks.
|
|
From Carl Rossi
on 19-Aug-2019 |
|---|
|
|
Stopped at The Sonoma Jet Center on my way to and from Seattle last weekend, flying a Columbia 400. Airplane was efficiently marshalled and fuelled and Jessica at the front desk was all one could ask for in a CSR, and then some. I will certainly stop here again on my frequent trips to and from the Northwest. Lastly, the restaurant in the terminal building was far better than I expected it to be, was impressed by the sushi [spicy tuna roll] and it is within easy walking distance of the Jet Center. All in all a very positive experience.
|
|
From Daniel Lausevic
on 06-Jun-2019 |
|---|
|
|
I flew in today during a day of pleasure flying. The wine country area is SO beautiful and lush. I got to the ground after a diversion on approach and was greeted by the friendliest and most helpful FBO I've ever encountered. I was in need of a sectional and a way to charge my dying tablet. It had overheated sitting on my glareshield during fueling and it drained my battery. The owner drove me to the terminal and waited for me while I bought a fuel rod and then got into a great conversation about my plane. He drove me back to my plane. I seriously expected to get the cold shoulder because I was surrounded by private jets and I came in a little high performance single. No, they treated me like a king and I took off smiling despite heavy gusty 20+ kt crosswinds. Oh, I earned my landing there. I'm definitely coming back tomorrow because I accidently left my cellphone at their counter.
|
|
From Christopher Witzel
on 25-Aug-2018 |
|---|
|
|
We flew in for lunch at the Sky Lounge. They let us tie down for free and were super friendly despite not buying any gas or using any services. The lounge is a top notch facility. In the future I may try to use some of their services to compensate the awesome folks working there.
|
|
From Deborah Begley
on 13-Jul-2018 |
|---|
|
|
Sonoma Jet Center ground crew is amazing! Chris (everyone!) is professional, helpful and friendly. Experienced similar grand welcome the last time I was there. Exceptional customer service. Thank you!!!
|
|
From Christine Malcomson-Young
on 12-Jul-2018 |
|---|
|
|
5 small airplanes descended on Sonoma Jet Center flown by 99s meeting for lunch. Unbeknownst to us, there was a HUGE event brining 38 Private jets into the FBO as well. They were incredibly gracious and the line ops and customer service reps treated us like VIPs. A special shout-out to Chris who had to move our planes around like chess pieces to allow us to depart. Thank you Sonoma Jet, we'll be back. We promise to call ahead next time and maybe plan to arrive when it isn't quite so busy for you all!
|
|
From Glenn Reynolds
on 07-Feb-2018 |
|---|
|
|
I was on a check ride flight and we stopped for lunch. The staff was very polite and helpful. Lineman took my fuel order. Front desk was on the phone so we simply waved and went to lunch. After a great on field lunch, plane was fueled, invoice was ready and we returned to the mission. Excellent service
|
|
From Paulina Akaydin
on 23-Jan-2018 |
|---|
|
|
My husband and I visited Sonoma Jet Center many years ago, and I can still remember the quality of service the gentleman at the front desk provided. We flew in a 172 and were treated like a million bucks. From providing a complimentary bottle of wine to being super attentive to our needs- the staff at this FBO is way above average. We visit many FBO's around the country, and most of my experiences have been unmemorable/mediocre but Sonoma Jet Center has left a lasting impression on both my husband and me. I actually created an account with AirNav just to leave this review. Looking at the comments below, it's very clear these guys know what they're doing. I wish I got the gentleman's name at the front desk, because he deserves recognition for sure. Thanks guys for the great service!
|
|
From Loren Lancaster
on 05-Jan-2018 |
|---|
|
|
I experienced many features of the Sonoma Jet Center. Not only did I get fuel and use the various pilot resources, but I also worked with Ron to get some unscheduled maintenance work completed while I was there on vacation. There are three things that stood out for me at the Sonoma JetCenter. Everyone I interacted with was very friendly and eager to treat me like a new friend, not just the transient I was. They were more than generous in helping with maintenance, parking, fuel, snacks, cold water, access to planning, etc. The prices they charged for every aspect was fair to good. They are very pilot friendly people and their owners take good care of their employees. Originally I parked at the Kaiser FBO, but strangely found them actually recommending Ron and the Jet Center for my needs. The Jet Center bent over backward to relocate my plane to their facility. The rest after that was just a joy with every service reliably provided. I can't wait to return for more fuel and maintenance.
|
|
From Robert Wright
on 03-Oct-2017 |
|---|
|
|
Sonoma Jet Center sets the Gold Standard for customer service. When we arrived, the rental car was plane-side, even though we had reserved through the agency rather than the FBO. At each step, we were treated like royalty, even flying a Mooney. The courteous and professional staff anticipated our requirements like clockwork, from arrival to departure. The owners, Josh and Julia, are personally involved in the operations and their attention to detail shows.
|
|
Stopped at The Sonoma Jet Center on my way to and from Seattle last weekend, flying a Columbia 400. Airplane was efficiently marshalled and fuelled and Jessica at the front desk was all one could ask for in a CSR, and then some. I will certainly stop here again on my frequent trips to and from the Northwest. Lastly, the restaurant in the terminal building was far better than I expected it to be, was impressed by the sushi [spicy tuna roll] and it is within easy walking distance of the Jet Center. All in all a very positive experience.
