| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From George Pappayliou
on 02-Oct-2019 |
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Staff has always provided great customer service, the only negative has been terminal building (think: rundown 1960s prefab). A BRAND NEW TERMINAL HAS JUST BEEN OPENED. It is as nice as any I've been in at airports many times the size of Cape Fear. Tastefully decorated waiting area (beach themed), first class pilots lounge, kitchen, meeting rooms and enough TVs for a sports bar.
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From Mark Brenberger
on 17-Apr-2019 |
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We've flown in and out of Cape Fear Regional for the last 5 or so years and, honestly, have never had a bad experience. Even when they have been "resource challenged" they have always bent over backwards to accommodate. Hurricanes, road closures, whatever the situation they have always given 110% to help a pilot. Their mascot, a very sweet old chocolate lab, is always a welcome sight, too. Great people, great service, great location = great experience...Consistently.
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From Shanda Proulx
on 06-Sep-2017 |
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My experience with Harmony, the Hertz customer service representative at the airport, was less than desirable. Our car was not available to us and she had left prior to our arrival. As a result, Tony, airport staff, brought my husband and me to our hotel. From that point on, we had to take Uber everywhere. When I called Harmony the next business day, she took no responsibility for our unfortunate outcome and displayed poor customer service skills. However, Hertz Management, Neil and Wes, were extremely attentive and addressed the issue immediately and appropriately upon my complaint. In addition, they offered to send me a certificate in the amount of our daily rental and apologized several times.
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From Paul Chappano
on 15-Jul-2017 |
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While traveling had an issue that needed an A&P. Rich at Cape Fear Airworks was available to assist with minimal notice. Very friendly and competent. Highly recommend.
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Staff has always provided great customer service, the only negative has been terminal building (think: rundown 1960s prefab). A BRAND NEW TERMINAL HAS JUST BEEN OPENED. It is as nice as any I've been in at airports many times the size of Cape Fear. Tastefully decorated waiting area (beach themed), first class pilots lounge, kitchen, meeting rooms and enough TVs for a sports bar.
