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From Parker Woodruff
on 25-Jan-2012 |
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Good service & nice facility.
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From Jay Turnage
on 07-Jan-2012 |
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Came in on New Year's Day. CS was friendly, courtesy car was available and clean. Great FBO!
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From David Hoebelheinrich
on 23-Nov-2011 |
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We came in twice in a week as a flight of three Cessna's on our way to a flight competition. Million Air TLH was a great pit stop for us! They got us taken care of in a reasonable time frame considering their ramp was more than busy at the time. With a friendly staff and nice facilities, I will be sure to use them again when traveling to TLH.
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From Mike Dwyer
on 31-Oct-2011 |
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Flew in for an overnight stay. Very helpful and friendly lineman helped me tie down my small experimental single, carry my bags to the FBO, told me the secret word "Top Off" which eliminates the $20 facility fee and then carted us off to the main terminal to get a rental car! 4.9 Gal topped off the little plane, kinda embarrassed about that. Beautiful FBO and I proved you don't have to be a millionaire to pass through their doors. $10 overnight tie down.
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From West Jones
on 16-May-2011 |
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Called 15 mins out for a quick turn requested fuel and luggage assistance, dropped 8 pax with a lot of bags. We get parked across the ramp and no luggage cart when we deplane and off goes our pax carrying their own bags.
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From Jack Haley
on 13-May-2011 |
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Stopped enroute from Texas to Orlando due to heavy thunderstorms. We knew fuel would be expensive and weren't surprised to find that it was at $7.38 that day. Great facility inside with super amenities. Shayna gave us a great rundown on what was available locally for lunch and we enjoyed her recommendation. Thanks, Shayna! Courtesy car was a well-appointed Infinity. With efficient line guys servicing our Cessna 172, Shayna's helpfulness, and the other trappings of the FBO we enjoyed our short stop in Tallahassee and made Orlando later in the day.
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From Isaac Silver
on 13-May-2011 |
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We go up to TLH about 3-4 times per month, are usually on the ramp less than 10 minutes. With their fee structure, that works out to well over 1000/hour to use their ramp. We would be in and out even quicker, except that the CSRs always seem to have something better to do than take our credit card (such as flirt with the military pilots who come in on training flights). With their fuel prices, the ridiculous ramp fee is still the cheapest option. This place is a rip off, and they seem to be proud of it. What a way to welcome people to the state capitol. At least the line service personnel are wonderful!
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From Paul Burger
on 02-May-2011 |
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Great service as usual. Shayna is the best! I remember her smiling face from back before Million Air took over the FBO from Flightline. The fuel is expensive, no doubt about it, but at least the service is great, and they have a Cub hanging from the ceiling!
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From James Bockholt
on 28-Mar-2011 |
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Overall good experience, nice facility, but $6.577 for Jet A? With $175 fee or 130 Gal min purchase? If you have competitive pricing you don't have to mandate a purchase. Stop prior to TLH Jet A was $4.63 with prist and I topped off there.
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From Erin Patrick Pierce
on 04-Mar-2011 |
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I stopped in today in an Eclipse Jet to drop off a passenger and top off (quick turn). They fueled us quickly, but it took over thirty minutes for them to finish the invoice. The four CSRs were very pretty, but inefficient and rude. The same CSR who eventually completed the sale demanded to see a pilot's license in order to access the ramp, and she was not nice about it at all. I finally returned to the aircraft to find that a lineman had left the fuel mat on the wing in front of the left engine, and had secured the right-wing gas cap on backwards. I expect more from a premium FBO. I am a professional pilot, and have never seen an FBO in the continental United States get it so wrong--at any price. It was a miserable experience. Fail.
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From Scott Lindsly
on 08-Dec-2010 |
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Excellent/fast line guys & a stunningly beautiful facility, on our quick-turn refuel recently. Pricey avgas, but you can easily see that it goes into the quality of the business & building
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From Mike Forney
on 04-Dec-2010 |
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As always, Million Air is very pricey. We stopped here with an alternator failure and stayed for two nights during repairs next door by Flightline Maintenance. FBO gave us a discounted rate at nearby boutique Hotel Duval (Excellent!) and a ride to town when hotel shuttle was late arriving. Great line guys (although their fuel truck would not start to fuel us early the following morning causing departure delay and there is a little bit of single piston engine "attitude" with some of the customer service desk people. If you get waylaid in Tallahassee, be sure to see the sights. Rental car next to Hotel Duval was cheap and convenient. Shula's Steak House at the Hotel was awesome. Also try Harry's for great Cajun cuisine.
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From Greg Kleinman
on 28-Sep-2010 |
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Great service from both line and counter. Helped us with getting rooms and a car after coming in late, without notice. Had us on line right on time the next day and helped get us ready. Carla and Shayna were especially friendly and pleasant to deal with. We'll definitely be back. Thanks for the T-shirts!
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From William Mcelroy, N8285M
on 22-May-2010 |
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Service, courtesy, professional staff. Exquisite facilities with the latest interior finish.
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From Terry Brant Cessna 172G N1328F
on 10-May-2010 |
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We flew to KTLH on May 7, 2010 and taxied to Million Air where we were met immediately by line crew who flagged us into a parking/tie-down spot. The crew helped to secure the aircraft, loaded our baggage and took us via golf cart to the terminal. After checking in, I advised the counter receptionist that we would need a top-off (which waived $20 ramp fee) and a ride to the terminal. Million Air promptly took us to the terminal and picked us up the next day on our return. Again they handled our baggage and delivered us to our aircraft - all with efficiency and very courteous service. The facility is first class and the weather/flight planning room is state of the art. In short, a very pleasant experience. The fuel was $6.58 a gallon (12.4 gallons), so prices must have changed after my phone call on 5/4/10, but with the waived ramp fee and excellent service and convenience, I would definitely use this FBO again.
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From Terry Brant
on 04-May-2010 |
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Prior to making this FBO a stop, I called to verify current info on fuel/overnight ramp tie-down fee. The fee for overnight was given as $20 for our Cessna 172, which would be waived if I topped off the tanks (any amount). Fuel price today (5-4-2010), is $6.49 per gallon for 100 octane. Since I'll take about 10 gallons to top-off, and be staying for one night, this works for me. Where I am based, fuel prices are $4.38 per gallon, so a steady diet at $6.49 wouldn't work for me on a regular basis.
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From Roy Kinsey
on 26-Apr-2010 |
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This FBO causes mixed emotions. The line and CSR staffs are both great and the facility is nice. Unfortunately, you get an inescapable feeling you're being gouged by the new owners. Choices for my short body MU-2 were to either pay a ramp fee of $125 or buy a minimum of 75 gallons of Jet-A at $6.05 (which I did as I needed the fuel). While this is something I'd expect in NYC or D.C., not north Florida, especially when I'll buy Jet-A tomorrow in Orlando for $3.45. Definitely not the "southern hospitality" you would expect in the capital city of Florida (and home of FSU). Until Million Air institutes more realistic pricing, I suggest avoiding TLH unless you have no alternative.
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From Jason Beall
on 18-Apr-2010 |
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Not impressed with this FBO.
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From Peyton Yon
on 08-Apr-2010 |
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The ramp fee is waived ONLY IF you purchase $35 (single) worth of fuel or 30 gallons (twin) or a top off. Just remember the staff is the messengers not the decision makers. Competition on the field with a second FBO or at least a self-serve fueling on the north ramp would greatly improve this situation.
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From Dan Peterson
on 05-Apr-2010 |
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It's getting so that you need to be a millionaire to fly anymore.
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From Colin Rolfe
on 05-Apr-2010 |
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There must be an un holy alliance between the City Commission of Tallahassee and now Million Air! This must be the only way that Million Air is able to extort a $20 ramp fee, I.E the only FBO on the field. I dropped my son off there for a commercial flight and didn't even shut the engine down - and it cost me $20 for him to go through their (Million Air) door and walk to the main terminal!!! And with their fuel at well over $6/gallon for 100LL, it's obvious that they want to rape GA... No thanks!
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From C Winship
on 15-Mar-2010 |
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Just called Million Air to inquire about fees. I wanted to fly in to pick up or drop off my son attending school there. $35 for 15 minutes on the ground. Outrageous...Managements like this (not the employees) are doing everything they can to ruin general aviation. I hope another FOB comes to town...Soon!
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From Eric Russell
on 16-Feb-2010 |
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As many know KTLH has one FBO, which means they can charge what they want and those inbound have no choice, Flightline had reasonable fees and was a pleasure to work with. Million Air while having the same staff have to go by Million Air policy. Which unfortunately in a short description SUCKS. Their soda machine is $1.50 for a Pepsi if that means anything to anyone.
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From Adam Kay
on 03-Feb-2010 |
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20 gallons or a ramp fee.... For a Single Engine. I'll pay the fee, and try to eat my money back with the cookies instead of the near 6$ gas. This had always been a nice FBO with realistic rates. Trying to get back the "Million Air" franchise fee by charging a hefty ramp fee?? I miss Flightline already.
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From John Young
on 08-Dec-2009 |
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Minimum 30 gallons of fuel or $35.00 fee for Piper Arrow. No thanks!
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