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From Josh Allen
on 15-Dec-2011 |
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Right after I posted the previous comment the manager e-mailed me and we had a very nice conversation as to how things might change. Another crew of ours showed up yesterday and said things have changed for the best! It's really nice to see a company go the extra mile when there are problems instead of ignoring them. Thanks so much guys! I'm excited to come back and scope it out.
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From Josh Allen
on 17-Nov-2011 |
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It seems that every time we come in here (about once a month) that our pax's rental car is never ready. Instead of being able to hop off the plane and get on their way, they are stuck in the lobby waiting for the (typically unfriendly) customer service reps slowly figuring out rental information. We call 20 minutes out every time with the hopes that it would be ready but it appears that it's just asking too much. Shame they are the only game in town :(
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From Alan C Greenhalgh
on 11-Oct-2011 |
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Beware!!!!!!!!!!!!!! Now charging a Landing and ramp fee even though just picking up one person (did not even shut down).
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From Alexander Romero
on 23-Nov-2010 |
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I visit TTN at least once a month to visit family. I always tie down at Ronson and have always received great customer service even though I am just a little guy (Mooney). Fuel prices are more than what I pay in VA, but reasonable for the NE. Give Ronson a try.
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From Brian Riccioni
on 09-Nov-2010 |
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I recently had the opportunity to interact with Ronson Aviation and it's General Manager, Wolcott Blair. The high level of personal customer service was extremely impressive and I remain greatly appreciative. I would highly recommend Ronson Aviation and Wolcott Blair.
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From Brandon Blackwell
on 12-Oct-2010 |
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Flew into Trenton twice this past week for fuel and once for an overnight due to company needs. Both visits were marked by poor to nil assistance by line service. On our first visit on 10/6/10, we pulled onto the ramp not knowing where to park. We observed 3 line techs hanging out by a tug, watching us taxi on the ramp. Seeing as they really weren't concerned where we parked, we weren't either, pulling up to an open spot and shutting down. There were no chocks around to put on the plane. On our second visit, no line service was on the ramp. Luckily the plane was fueled and ready to go the next morning. I know I'm only in a Piper, but we do like to feel like we're welcome when we visit a FBO.
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From Richard J. Rossman
on 01-Oct-2010 |
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Regarding my previous post about poor customer service, I received correspondence from the General Manager and was told he would work to improve his (the FBO's) control over rental cars... I hope he is successful.
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From Luke Krepsky
on 24-Sep-2010 |
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An update regarding our previous visit to Ronson Aviation - The facility manager Mr. Blair made an effort to personally hear about our operation and what they could do to improve their customer service for all operators who may visit. Nice to see a proactive response. Looking forward to facility updates as well.
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From Richard J. Rossman
on 23-Sep-2010 |
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No help in obtaining a rental car. High gas and Hangar overnight... Going to a nearby airport instead!!!
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From Luke Krepsky
on 04-Aug-2010 |
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We had another experience at TTN. Line service is fine, airport is fine, consistently terrible customer service. I know enough not to expect friendly service, and was not disappointed. Facility is still in need of updates as well. An overall unpleasant experience.
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From Adam Kay
on 29-Jun-2010 |
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Very friendly staff, and great line personnel. Having to spend the whole day waiting for passengers I am glad the crew car was available. My only complaint is the TV... A dozen or so Large jets out on the ramp all buying fuel, and I am sitting in the crew lounge trying to watch a TV from 1985??? One top off would clear plenty of money for a new TV.
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From Adam Elkins
on 12-Feb-2010 |
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I just wanted to express our sincere thanks to Ronson Aviation for the stellar service provided this past Wednesday. When we arrived at the field for departure conditions were deteriorating and we were advised by Airport Operations that they were barely staying ahead of the snow and sleet and that they expected to lose the runway soon. The Ronson team went to work in a very organized fashion un-stacking the hangar to get our bird out, and then proceeded to refuel us and stage the deicing truck. We were ready for taxi in less than :30 minutes. We were able to depart thanks only to the expert help from Ronson Aviation and the hard work of the Airport Operations group. Our passengers were very appreciative of being able to depart as they had other important meetings to attend elsewhere. Special thanks to Mr. Edwards (Ops) and Mr. Blair (GM) and the guys who braved the elements for us Bob, Mike, John, and David. See you guys again soon.
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From Captain Andrew Sampson, G-IV SP, PrimeJet LLC
on 05-Feb-2010 |
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Ronson Aviation was very professional and easy to work with. We arrived and needed some items our Flight Attendant couldn't find at our departure airport. Loren (front desk) was very helpful and asked the FBO manager (Mr. Wolcott) if they could help. Mr. Wolcott himself, drove to get the items and returned promptly (before our passengers arrived). I recommend this FBO to anyone when you have the opportunity.
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From Tom Macklin
on 26-Nov-2009 |
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I recently passed through Ronson whilst delivering a helicopter. All Ronson staff were professional and courteous and they made me feel very welcome. Special thanks to the shift leaders, Lee and Jeff.
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From Richard Pouch
on 04-Nov-2009 |
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Stopped here due to weather for 2 days. Line staff and Lauren very helpful organizing a rental car, etc. Unfortunately, I filled out wrong arrival date on sign-in form and, when we returned w/ rental car 2 days later, Lauren jumped at my wife as to "Why did you keep the car so long?” Eventually straightened out but reaction was disappointing as Lauren could have checked the dates when I signed in and realized it was wrong then rather than the reaction we got. Assume it was just a bad day. We'll be back.
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From Gordon Coburn
on 01-Aug-2009 |
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Great experience. Line waiting to assist with parking. Rental car contract ready when I walked into FBO. Friendly service. Will return.
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From Jason Davis
on 11-Mar-2009 |
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Stopped in unannounced due to weather. Lauren was quick and attentive to assist our passengers with transportation. She assisted us with lunch by making a car available as well. A/C fueled on time as well. Thanks again Lauren for making our unplanned stop a breeze....
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